JMX Solutions

JMX Solutions JMX Solutions is a specialist conflict resolution service for sports & community clubs & not-for-profits. Let’s turn challenges into opportunities together.

Dedicated to building relationships & inclusive culture through the effective management of feedback, complaints and alternative dispute resolution. JMX Solutions is a specialist conflict resolution service for sports and not-for-profit organisations, small businesses, and government agencies. We help organisations navigate challenges, enhance their operations, and build stronger relationships and positive culture by addressing and resolving conflicts efficiently and with empathy. We are excited to service the following organisations:
• Sports organisations
• Not-for-profits
• Charities
• Small business
• Government agencies

We will support your organisation no matter the size or industry. We offer tailored solutions designed to meet your specific needs and we are committed to serving everyone who is seeking support to manage conflicts. Founded by Jacqui McConville, a Nationally Accredited Mediator and Certified Complaints Professional, JMX Solutions draws on over 20 years of experience in complaint management, operational leadership, and stakeholder engagement. With a deep understanding of the unique challenges faced by volunteer-led organisations and sports clubs and associations from grassroots to State and National Sporting Organisations, we offer tailored solutions that are both effective and sustainable. Services include:
• Complaint handling
• Mediation
• Facilitation and Workshops
• Proactive member engagement

Committees carry a lot.Compliance. Expectations. Personalities. Limited time.Most aren’t dysfunctional,  they’re just st...
10/02/2026

Committees carry a lot.

Compliance. Expectations. Personalities. Limited time.

Most aren’t dysfunctional, they’re just stretched.

Practical governance support helps leaders make decisions earlier, with confidence, rather than when things feel urgent. Support doesn’t remove responsibility, it makes leadership more manageable.

Some conversations work best when they happen in the room.In-person delivery of the Club Conflict Compass creates space ...
03/02/2026

Some conversations work best when they happen in the room.

In-person delivery of the Club Conflict Compass creates space for practical discussion, real scenarios, and shared learning — grounded in the realities of club life.

Planning for future sessions is underway.

Expressions of interest are now open for clubs wanting practical tools to navigate conflict well.

More details coming soon.

Most of the work I do starts with a quiet conversation.Something feels uncomfortable.A situation is getting harder to ma...
27/01/2026

Most of the work I do starts with a quiet conversation.

Something feels uncomfortable.
A situation is getting harder to manage.
A committee isn’t quite sure what the right next step is.

That’s usually the right time to reach out.
A short conversation can often bring clarity before things escalate.

Good complaint handling isn’t about shutting things down or “winning”.It’s about fairness, clarity, and helping people f...
22/01/2026

Good complaint handling isn’t about shutting things down or “winning”.

It’s about fairness, clarity, and helping people feel heard — even when outcomes are hard.

Many issues escalate simply because no one is confident about the process.

A calm, consistent approach makes a bigger difference than most people expect.

Sometimes structure is the solution.

I recently read this piece on why community sport volunteers need smarter tools to handle discrimination and complex beh...
14/01/2026

I recently read this piece on why community sport volunteers need smarter tools to handle discrimination and complex behaviour — and it resonated deeply.

Having spent a lot of time in community sport, on and off the field, this is exactly what I see play out week after week.

Conflict usually isn’t the problem.
Avoiding it — or not knowing how to step into it well — is.

This is why I developed the Club Conflict Compass: to give committees and volunteers practical structure, shared language and confidence to handle difficult conversations earlier, fairly and with care.

📖 Worth a read for anyone involved in community sport.

https://www.ausleisure.com.au/news/new-research-explores-why-community-sports-volunteers-need-smarter-tools-to-handle-discrimination

The start of the year has a way of bringing things back to the surface.The complaint that never quite wrapped up.The com...
10/01/2026

The start of the year has a way of bringing things back to the surface.

The complaint that never quite wrapped up.
The committee tension that lingered.
The governance question that kept getting postponed.

Most organisations aren’t dealing with chaos — they’re dealing with complexity, limited time, and people doing their best.

That’s often where the real work begins.

If this sounds familiar, you’re not alone.

JMX Solutions | 2025 in Review2025 was the year JMX Solutions moved from idea to impact.We launched publicly, delivered ...
30/12/2025

JMX Solutions | 2025 in Review

2025 was the year JMX Solutions moved from idea to impact.

We launched publicly, delivered workshops across South Australia, built strong partnerships with clubs and peak bodies — and by the end of the year, the work had started creeping interstate too.

From open workshops to tailored club sessions, and national online delivery, the focus stayed the same:

- helping leaders navigate conflict, complaints and governance challenges well.

Most of this work happens quietly — in real conversations, with real people, under real pressure. That’s exactly where we like to work.

Proud of what’s been built this year.

Grateful to the clubs, committees, leaders and organisations who trusted us with sensitive work that genuinely matters.

Looking forward to 2026.

Thrilled to continue supporting SA clubs with practical, human-centred conflict training in partnership with Clubs SA
14/11/2025

Thrilled to continue supporting SA clubs with practical, human-centred conflict training in partnership with Clubs SA

Navigating Conflict 101 is back for 2026!
Every Club experiences conflict from time to time - whether between members, between members and the Committee, or even within the Committee itself.

Our Navigating Conflict 101 module helps you understand the difference between complaints, conflict, disputes and appeals, and gives you practical tools to manage each situation with confidence.

Proudly hosted by our facilitator Jacqui McConville from JMX Solutions this workshop is designed to support healthy, effective and well-run Clubs.

✔️ Free for Clubs SA members
✔️ Small fee for non-members

Register today to secure your spot. Spots are limited!
https://clubssa.com.au/navigating-conflict-training/

🚨 Only a few days to go!Clubs work best when people feel heard, respected and supported — even when the conversations ar...
03/11/2025

🚨 Only a few days to go!

Clubs work best when people feel heard, respected and supported — even when the conversations are tough.

The Club Conflict Compass workshop gives you the tools to:
✅ Prevent conflict from escalating
✅ Build a strong, connected club culture
✅ Support your volunteers and leaders with confidence

Don’t miss your chance to join us this Thursday night.
📅 6:30–8:30pm | Marion Cultural Centre
🔗 Register here: https://events.humanitix.com/jmx-solutions-club-conflict-compass

⏰ Last chance to book!If you’ve been meaning to register for the Club Conflict Compass workshop — now’s the time.Join ot...
01/11/2025

⏰ Last chance to book!

If you’ve been meaning to register for the Club Conflict Compass workshop — now’s the time.

Join other club leaders, coaches and committee members to learn practical, grounded tools for handling conflict with clarity, confidence and care.

💬 Let’s make those tricky conversations easier — and keep your club focused on what matters most: connection, culture and community.

📅 Thursday 6 November, 6:30–8:30pm
📍 Marion Cultural Centre
🔗 Register now: https://events.humanitix.com/jmx-solutions-club-conflict-compass

At the heart of every strong club is trust — and trust starts with listening. 👂The Club Conflict Compass helps clubs str...
31/10/2025

At the heart of every strong club is trust — and trust starts with listening. 👂

The Club Conflict Compass helps clubs strengthen communication, rebuild trust, and ensure every volunteer and member feels heard and valued.

If your committee wants to create a more connected, resilient club culture, this session is for you.

👥 Bring your team along!
📅 Thursday 6 November
📍 Marion Cultural Centre, Oaklands Park
🔗 Register here: https://events.humanitix.com/jmx-solutions-club-conflict-compass

31/10/2025

Have you booked your spot at our next workshop on 6 November?
💬 Hear it straight from the clubs:
Our workshops are giving leaders the tools to:

🧭 Navigate tough conversations
🤝 Strengthen teamwork
💡 Find real, practical solutions

Let’s find a way 💙💚

Address

Adelaide, SA

Website

https://events.humanitix.com/jmx-solutions-club-conflict-compass

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