02/09/2025
One of the things I value about being a Certified SYSTEMologist® is the focus on action over hype. SYSTEMology quickly moved to explore the real-world use of ChatGPT, running hands-on sessions that help SYSTEMologist and our clients apply AI in ways that improve how our businesses run.
Over the past 10 days, I joined three sessions:
1. Custom ChatGPT Masterclass
2. AI for Busy People
3. Bonus Q&A on Custom GPTs
We covered how to design GPTs tailored to specific workflows, how to compare tools like ChatGPT, Google Gemini, and Microsoft Copilot, and how to integrate AI into core systems instead of treating it as a side project.
What stood out to me was how far beyond big tech AI adoption has reached. On a SYSTEMology field trip to the Philippines early last year, we visited BPO centres already exploring AI agents as part of their efforts to improve operations. Even then, it was clear that AI was starting to play a serious role in business process design around the world.
Right now, I’m using ChatGPT in my consulting work with medical practices, helping them reduce admin load and free up staff for patient care. While OpenAI’s tools offered a simple entry point, the growing presence of AI in Microsoft and Google platforms now provides more secure, compliant options for data-sensitive environments like healthcare.
This is where things are headed: AI-driven systemisation. “Systems create clarity”. AI adds speed and consistency. Together, they help practices scale and improve outcomes but AI only works well with structure. Documented systems act as the blueprint. Without them, AI is guessing. With them, it delivers reliable results.
How is your practice approaching AI integration?
, ,
