Custom Care & Accommodation

Custom Care & Accommodation Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Custom Care & Accommodation, Medical and health, Morpeth.

Specialising in Supported Independent Living (SIL), Community Access, In-Home Care, and Short-Term Accommodation (STA/MTA & Respite), we offer tailored solutions for individuals in the wider Hunter and Central Coast regions. Specialising in Supported Independent Living (SIL), Community Access, In-Home Care, and Short-Term Accommodation (STA/MTA & Respite), we offer tailored solutions for individuals in Newcastle, Lake Macquarie, Maitland, and the wider Hunter and Central Coast regions.

05/01/2026

We’re excited to share that Custom Care & Accommodation is now accepting new referrals across the Central Coast 🌊

This is a big step for us, and we’re proud to be bringing our hands-on, person-centred approach to more individuals and families in the region.

At Custom Care, we focus on creating safe, stable homes with consistent staff who genuinely care. Our leadership team is actively involved, communication is open and honest, and supports are always tailored to the individual — because no two people are the same.

We work closely with families, nominees, support coordinators, and allied health to ensure each person feels supported, respected, and at home.

If you’re a:
• Family member looking for the right support
• Support Coordinator seeking a reliable provider
• Participant ready for a positive change

We’d love to hear from you.

📩 Send us a message or get in touch to discuss current vacancies and referrals.

Custom Care & Accommodation
Proudly growing, proudly local, and committed to doing care the right way 💙

We currently have vacancies across the Maitland region and are welcoming new participants into our homes 🏡At Custom Care...
05/01/2026

We currently have vacancies across the Maitland region and are welcoming new participants into our homes 🏡

At Custom Care, we genuinely do things differently.

We’re not a hands-off provider. Our leadership team is present, involved, and on the floor when needed. We take the time to truly know the people we support — their routines, their preferences, their goals, and what helps them feel safe, supported, and at home 💙

Small, stable homes
Consistent staff who genuinely care
Support tailored to the individual, not a one-size-fits-all model
Open and honest communication with families, nominees, and allied health
A strong focus on dignity, choice, and quality of life every single day 🌱

We understand choosing a provider is a big decision. It’s about trust, feeling heard, and knowing your loved one is supported with compassion and respect 🤍

If you or someone you care about is looking for the right support, don’t wait — reach out and have a conversation with us 💬
We’re happy to talk through needs, answer questions, and see if Custom Care is the right fit.

📩 Send us a message today or contact us directly to discuss current vacancies

24/12/2025

🎄 Merry Christmas to our families, participants, and wider community 🎄

At this time of year, we want to extend our warmest wishes to the families, loved ones, and supporters who trust us with the care of the people who matter most to them.

Christmas can bring joy, but it can also bring challenges, emotions, and moments of reflection especially for families navigating disability, health, or change. Please know you are not alone. Your strength, love, and advocacy inspire us every day.

We are deeply grateful for the trust you place in us, and for the opportunity to walk alongside you and your loved ones. Thank you for being part of our community.

From our family to yours,
🎄 Merry Christmas. May today bring peace, warmth, and moments of joy. ❤️

When dementia is part of Christmas, the day finds its own rhythm.It might be slower.It might be quieter.It might be fill...
22/12/2025

When dementia is part of Christmas, the day finds its own rhythm.

It might be slower.
It might be quieter.
It might be filled with small moments instead of big celebrations.

And that’s okay.

There may be repeated stories, familiar questions, or moments that don’t go to plan.
There may also be unexpected smiles, shared laughter, or a hand held a little longer.

There is no “right” way to celebrate when care and love are involved.

If you’re supporting someone living with dementia, your patience, presence, and consistency mean more than any tradition.
If your heart carries both gratitude and grief, that’s a reflection of how deeply you love.

You don’t need to make the day perfect.
You just need to be there.

This Christmas, celebrate the moments that feel calm, kind, and genuine.
And know that what you’re doing truly matters. 🤍

19/12/2025

Dementia doesn’t clock off.
Neither does disability.

They don’t stop at 5pm.
They don’t take weekends off.
They don’t wait for funding, approvals, or systems to catch up.

Dementia is more than memory loss.
Disability is more than a diagnosis.

It’s waking up afraid because nothing feels familiar.
It’s trying to communicate and not being understood.
It’s families grieving someone who is still here — while being told to “wait.”

Too many people are labelled too complex.
Too many families are told there’s no capacity.
Too many lives are managed instead of genuinely supported.

But complexity is not a reason to step back.
It’s a reason to step in.

People don’t lose their right to dignity because their needs increase.
High needs don’t mean hopeless.
And care should never be rushed, rotated, or faceless.

Real support looks like consistency.
It looks like advocacy.
It looks like showing up — even when it’s hard.

If this hit close to home, you’re not alone.
And if you’ve ever felt unheard while trying to support someone you love —

tell us in the comments.
What’s the one thing you wish people understood about dementia or disability?

💙
Because these conversations matter — and they start here

19/12/2025

This week has been heavy.

Twice in one week, I’ve had to walk alongside participants through hospital admissions where the need for support was undeniable — but the funding simply wasn’t there.

There is still a stigma around disability providers attending hospital with participants when funding hasn’t been approved. With that stigma can come pressure, judgement, and at times bullying — subtle or overt — for simply staying and doing what feels ethically right. Too often the message becomes: this isn’t a health issue — there’s nothing we can do for you.

But participants don’t stop needing support just because a funding line item is missing.

They still need someone who knows them. Someone who understands their communication, their fear, their routines. Someone to advocate when they can’t. Someone to sit beside them when the environment is overwhelming and unfamiliar.

This week, that someone was me.

Being a hands-on director means I don’t get to step away when things get hard. It means working on the floor. It means 36-hour stints without sleep. It means absorbing the heartache, stress, and responsibility — and still showing up the next day for participants, for staff, and for families who trust us with the people they love.

What many don’t see is the position providers are placed in. We work closely with support coordinators and allied health teams to advocate for increased funding. We document risk and escalate concerns. Yet we can still be left feeling forced to return participants home from hospital without a real solution — knowing the risks haven’t disappeared, only the support has.

While paperwork waits, people don’t.

This isn’t written for sympathy. It’s written for understanding.

Disability support is deeply human work. It carries enormous emotional weight. The stress, the moral pressure, the quiet grief that comes with feeling powerless within the system — it stays with you long after the shift ends.

At Custom Care, we will always show up. We will always stand beside the people we support. We will continue to advocate with integrity, professionalism, and compassion.

But meaningful change will only come when funding models reflect real-world need — and when the voices of those on the ground are heard before crisis becomes harm.

This week has been a reminder of why this work matters.
And why the system must do better.

💙

19/12/2025

Update: We had the NDIS Support Worker Coorindator help us with finally getting the COS involved, we have a temporary plan in place while we wait for the review on Darren’s plan and he’s headed back home 😊

Thank you to the many comments & messages & advice it’s so greatly appreciated! Love you all

———————————————————-

Today I’m at the John Hunter Hospital with my mother & father in law. My father in law has early onset dementia.

I don’t mean to post this to “whinge” I’m posting in the hopes someone with the ability to help will see.

When the NDIS don’t review and approve the funding plans in time before their expiry or funding is exhausted, the advice of the NDIA department is to “see your GP or take them to the hospital for care”

We’re doing just that today at the John Hunter Hospital. We don’t want to take up space here, we’re not trying to overload the system. The nurses in triage want nothing to do with us.

Darren had a change of circumstances as his plan was reviewed and it was decided he only needed 1:1 care. After his behavioural specialist completed her review she agreed with the family & carers that 2:1 care is needed. His plan was submitted for the funding review in November and we’ve been chasing it up before it got to this point, because his funding was running out. His current plan expires in March 2026 where we will need to fight this battle again.

Darren was diagnosed at 58. He’s now 64.

He requires 2-1 care. Full assist & he is a falls risk.
He doesn’t speak much anymore & doesn’t really recognise us much these days.

He’s too young for a nursing home, so he lives in a SIL house. My mother in law looked after him at home for as long as she could.

We’ve been in touch with and her team who are helping us to try and escalate the approvals.

There are a lot of people, politicians and party members who want to scrap the NDIS.
But what happens to the vulnerable when this happens? What’s the solution or other proposed option?

Do you not think my father in law didn’t want to retire and travel the country? He’s not even at retirement age. He doesn’t deserve this. No one in this position does.

If it was your loved one in this situation, what would you do?

please take note. Please follow up on the funding for vulnerable Australians relying on this h

14/12/2025

Our thoughts are with everyone affected by the tragedy in Bondi — the lives lost, the families grieving, the witnesses, and the first responders.

People were simply going about their day in a place where they should have felt safe. Families have been forever changed, and the impact of this loss is being felt across the wider community.

Events like this are becoming far too common. Each time they occur, they undermine the sense of safety that every person deserves. Everyone in Australia has the right to feel safe, supported, and protected within their community. Safety is not a privilege — it is a fundamental human right.

This moment calls for more than sympathy alone. It calls for leadership, accountability, and meaningful action. Strong systems, effective safeguards, and a commitment to prevention are essential to protecting communities — particularly those who are most vulnerable.

We honour those affected by continuing to advocate for safer, more inclusive communities, and by supporting change that places human life, dignity, and wellbeing first.

Australia can — and must — do better

Crafty fun at home! 🎨At Custom Care & Accomodation, we understand how important routine, comfort, and flexibility is to ...
05/11/2025

Crafty fun at home! 🎨

At Custom Care & Accomodation, we understand how important routine, comfort, and flexibility is to our participants. That's why we offer quality in-home care for our participants.

In-home care means that our friendly support workers work around your schedule, so you can stay safe, confident, and independent.

In-home care brings the fun to you, adding a touch of sunshine to your day! 🌞

Team Spotlight: Selena Woodward 🌟Meet Selena, one of our House Managers.Selena works incredibly hard behind-the-scenes, ...
28/10/2025

Team Spotlight: Selena Woodward 🌟

Meet Selena, one of our House Managers.

Selena works incredibly hard behind-the-scenes, all with a friendly smile and a warm heart!

We’re so thankful for all that you do, Selena! 🙌

Vacant home in Gillieston Heights 🏡An exciting opportunity for an NDIS participant seeking Supported Independent Living ...
22/10/2025

Vacant home in Gillieston Heights 🏡

An exciting opportunity for an NDIS participant seeking Supported Independent Living (SIL) or Short-Term Accomodation (STA). This modern home is centrally located on a quiet street within a great community.

If this home feels right for you, head to the link below for enquiries.

https://customcareaccommodation.com/property/pear-st-gillieston-heights

18/10/2025

🚨 BRAND NEW SIL HOME — READY NOW! 🚨

We have an immediate vacancy in a brand new, modern SIL property located in Gillieston Heights — and it is absolutely stunning! 😍

✅ 3 spacious bedrooms
✅ 2 modern bathrooms
✅ Freshly set up & ready for move-in
✅ Safe, supportive, high-quality environment
✅ Experienced provider with 24/7 support available

Whether you’re waiting for the right placement or want a change to a more supportive, structured and comfortable home — this is ready TODAY. No long delays. No waiting lists.

📍 Gillieston Heights — quiet street, great community, central location

If you know a Support Coordinator, family member, or participant who might be looking — PLEASE SHARE THIS POST!
Let’s help the right person find the right home 🏡💙

For more info or to arrange a walk-through, contact:
📩 cindy@customcareaccommodation.com
📞 0409 544 928 (Cindy)

Custom Care & Accommodation

Address

Morpeth, NSW
2321

Telephone

+61431577122

Website

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