02/02/2026
Nurse Practitioner MBS Telehealth Services Eligibility Last updated: 23 October 2025
• The Medicare Benefits Schedule (MBS) telehealth (video and phone) items are available to nurse practitioners.
• A service may only be provided by telehealth where it is safe and clinically appropriate to do so.
• The MBS telehealth items listed in this factsheet are for out-of-hospital patients.
• Providers are expected to obtain informed financial consent from patients prior to providing the service, providing details regarding their fees, including any out-of-pocket costs.
What are the changes? From 1 November 2025, eligibility requirements will apply to most nurse practitioner MBS telehealth services (see table). This means patients must receive their MBS nurse practitioner telehealth services from an eligible telehealth practitioner, unless an exemption applies (see MBS Telehealth Eligibility Requirements). The eligible telehealth practitioner requirement set out in the Health Insurance (Section 3C General Medical Services – Telehealth Attendances)
Determination 2021 (the Determination) requires the nurse practitioner performing the telehealth service to either:
• have provided an MBS face-to-face service to the patient in the last 12 months; or
• be located at a practice from which the patient has received an MBS face-to-face service in the last 12 months.
If an exemption applies, providers must document and specify the exemption in the patient's clinical notes at the time of service for post-audit compliance. Please see the Determination and explanatory note MN.0.1 search on MBS Online for more information.
