11/03/2026
Not all support feels right. And that matters.
Sometimes the help we receive doesn't match what we actually need.
Maybe something feels uncomfortable.
Maybe communication isn’t working.
Maybe the support just isn’t helping the way it should.
Those feelings are valid. And you have options.
In the NDIS, participants have the right to choice, control, and safe support. That means if something doesn’t feel right, it’s okay to speak up or ask for changes.
Often the first step can simply be a conversation. Your support worker or provider may not realise something isn’t working.
If talking directly feels difficult, you can also ask for a meeting with a coordinator or request a different worker.
Most organisations also have a formal complaints process designed to protect participants and improve services.
If concerns continue, it can help to keep notes about what happened, when it happened, and how it affected you. Documentation can make it easier to raise concerns later if needed.
If support isn’t working, you can:
→ Talk with your support person about what isn’t working
→ Request a different worker
→ Ask for a meeting with a supervisor or coordinator
→ Use the organisation’s complaints process
→ Keep notes about incidents and dates
→ Reach out to advocacy services for support
Support should feel safe, respectful, and helpful.
You deserve services that work for you — not the other way around.
Save this post so you know your options.
Share it so more people know their rights.
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