Lets Connect Support Services

09/03/2026

Built as a mum, not as a business plan.

Lets Connect Support Services was never created from a business plan sitting at a desk.
It was built from lived experience. From years of being a mum to a person with disability, navigating systems, fighting for the right supports, and knowing what it feels like to depend on people you hope you can trust.

When you are a parent in this space, you see very quickly the difference between services that are run as businesses, and services that are run with heart. I started Lets Connect because I wanted something different. I wanted a service where people were not just numbers, where families did not have to keep explaining themselves, and where Support Coordination meant more than just ticking boxes.

Over time the service grew, and like many small providers, we thought growth meant we were doing the right thing. But the last 12 months taught me a lot. We had staff come into the organisation and leave again just as quickly, and at times I could see that not everyone shared the same values and ethics I did or the same understanding of how important this role really is.

That was hard, because this service was never meant to be built on numbers or size.
It was built on trust.

As a mum, I know how much it matters who walks beside your family in the NDIS.
I know what it feels like to worry about whether the person supporting you really understands, really cares, or is just doing a job.
And I never wanted Lets Connect to become that kind of service.

So this year we made a decision.
We decided to stop chasing growth and start protecting what we built in the first place.

Today we have a small team, but it is the right team.
A team of strong, ethical women who believe in doing this work properly, who respect the people they support, and who understand that Support Coordination is not just a role — it is a responsibility.

These are women I would trust to stand beside my own son.
And that is the only measure of success that matters to me.

Lets Connect Support Services was built as a mum, not as a business plan.
And that is exactly how it will stay.

07/03/2026

International Women’s Day is not just a celebration — it is a recognition of the strength it takes for women to keep showing up in systems that are often under pressure, under-resourced, and constantly changing. 💜

At Lets Connect Support Services, we acknowledge the incredible women who work behind the scenes and on the front line every day — our Support Coordinators and our Administration Officer — whose commitment keeps both our participants and our organisation moving forward.

Support Coordination is not an easy role.
It requires persistence, emotional strength, problem-solving, and the courage to advocate when the system does not always listen. Every day our coordinators stand beside participants and families, navigating the complexities of the NDIS, pushing for fair outcomes, and making sure people are not left to face it alone.

Just as important is the work done in the background.
Without strong administration, there is no structure, no compliance, no communication, and no continuity. The dedication and attention to detail of our Administration Officer keeps our systems running, our coordinators supported, and our service able to do the work that matters.

Today we also recognise the women whose work is rarely seen, and too often taken for granted — the unpaid heroes of our community.
Carers, mothers, grandmothers, sisters, and family members who give their time, their energy, and often their whole lives to supporting someone they love.

The disability sector does not stand without you.
The NDIS does not function without you.
Families do not survive the hard days without you.

International Women’s Day is about acknowledging that progress is built on the everyday efforts of women who refuse to give up — in workplaces, in homes, and in the quiet moments where strength is needed the most.

To the women of Lets Connect Support Services, to women across the disability and community sector, and to every unpaid carer holding things together when no one is watching —

Your work matters.
Your strength matters.
And today, we see you.

Happy International Women’s Day 💜

18/02/2026

Recommend everyone to complete the below https://m.facebook.com/story.php?story_fbid=1339464084887201&id=100064708655029

The Government is consulting on new NDIS planning rules, including changes to:
• Support Needs Assessments
• How budgets are set
• How decisions are made and explained
Every Australian Counts is preparing a submission, and we want it grounded in real lived experience.
If you are an NDIS participant, family member, carer, support worker or advocate, your perspective matters. This short survey is your chance to share what these proposed changes could mean in practice.
You don’t need to read all the consultation material to take part. You can simply tell us:
• What makes planning fair and safe
• What needs to be transparent
• What helps protect choice, control and flexibility
⏰ The consultation closes 6 March 2026.
We’ll use survey responses (de-identified unless you say otherwise) to strengthen our submission and advocate for safeguards that work in real life.
👉 Take the survey: https://forms.office.com/r/EsbqZ3gcXM
A note of care: the survey discusses changes that may feel stressful. Support is available via Beyond Blue on 1300 22 4636 or Lifeline on 13 11 14.

[Image description: Graphic with a red background and a white speech bubble that reads, “Have your say on the new NDIS planning rules. Take our survey today.” The Every Australian Counts logo appears at the bottom.]

03/02/2026

We are looking for our next PRC/Support Coordinator. If you have the experience please reach out to us.

Full-time Position. Work across Psychosocial Recovery Coaching and Support Coordination, within a values-led, ethical framework that prioritises clarity, boundaries and quality practice.

22/01/2026

We have a full time position available for Experienced PRC/ Support Coordinator

Full-time Position. Work across Psychosocial Recovery Coaching and Support Coordination, within a values-led, ethical framework that prioritises clarity, boundaries and quality practice.

15/01/2026

This is what choice can look like.

A place that feels familiar.
A space shaped by comfort, routines, memories, and everyday decisions.

Not a model.
Not a program.
Just home.

At Map My Way, we believe everyone deserves a real home — one that reflects who they are, not what a system decides.

Because home is where life begins.

🌱 Map My Way

14/01/2026

We are so excited to release Map my Way shortly.

24/12/2025

Christmas Eve reflections 🎄

So today is Christmas Eve, and what a year it has been within this space.

As a Managing Director, I have travelled the country this year and have now set up home in Tasmania again — while knowing I will always be commuting back to Queensland to stay connected with the team. It’s been an interesting and challenging 12 months. Burnout has touched not only myself, but some of my team as well — a reminder of just how much heart and energy goes into the work we do.

As we head toward 2026, I’m hopeful.
Right now, I’m also recovering from RSV, which has knocked me around these past couple of weeks — not the best place to be — but I’m hoping that over the coming days I’ll start to feel a little more human again.

I want to sincerely thank my amazing team who show up every single day and do truly incredible work. Your commitment, care and professionalism never go unnoticed.

I also want to thank the amazing participants and families who have reached out to us this year — for trusting us, for sharing your stories, and for allowing us to walk alongside you. You are the reason this work matters.

Thank you as well to all the wonderful people I’ve connected with throughout the year — and especially to the select few who have been part of this journey with me for the last five years. Your loyalty and belief mean more than you know.

Next year, Lets Connect will be releasing something truly amazing.
More news to come over the next few days.

Most of all, I need to thank my incredible husband, Bill — who puts up with me, my ideas, and my constant “what ifs,” and who somehow always just goes with the flow.

I hope you all have the most amazing Christmas and a safe, hopeful New Year.
Thank you for being part of our ride. 💛

22/12/2025

Map My Way
Something new is coming in the New Year. We cant wait to release it.

Life first. Community Always.

19/12/2025

We will still be trading over the Christmas period and only closed on the public holidays and weekends.

31/10/2025

Today some of the team had a bit of fun dressing up for Halloween in our Redcliffe office! 👻 Fridays are always a busy day for us, but it’s also a chance to wind down a little and head into the weekend with a smile.

22/10/2025

Housemate Wanted – Eastern Heights, Ipswich

A friendly and easy-going gentleman in his 60s is looking for a compatible housemate to share his beautiful cottage-style home in the peaceful suburb of Eastern Heights, Ipswich.

This is not a typical SIL house, but rather the participant’s private home. He is supported by a reliable SIL provider who has been with him for over two years, with a consistent and trusted team of support workers in place.

About the home:

Three-bedroom timber cottage with classic charm

Front verandah with approximately 7 steps

Covered area out the back for summer BBQs

Gallery style kitchen

Air conditioning in the main living area

Lovely garden, well maintained and peaceful

Rent and utilities to be shared

Housemate to furnish their own bedroom which has a cupboard for hanging clothes in.

About the current resident:
He is house proud, enjoys spending time in his garden, and loves going out with support to local clubs to catch up with friends. A fan of music—especially Scottish bagpipes—he would love to share his home with someone who appreciates similar interests and values a calm, friendly environment.

Ideal housemate:

Male or female of similar age (around 60+)

Must have 1:2 SIL funding

Respectful, tidy, and community-minded

If this sounds like the right fit, please get in touch to learn more or arrange a visit. Please email sue.letsconnect@outlook.com for more information.