Heart and Soul Community Care

22/09/2025

10/09/2025

Call us today and lets work together to keep you living at home for longer.

02/09/2025

We're Hiring – Care Services Consultant (Permanent residents only to apply)
Location: Brookvale, Northern Beaches | Employment Type: Full-Time office based only
About Us
Heart and Soul Community Care is a trusted service provider based on the Northern Beaches, specialising in in-home aged care and disability support. Our mission is to help clients live independently and comfortably in their own homes with dignity and respect.
About the Role
We are seeking a dedicated and proactive Care Services Consultant to join our team. This key role focuses on coordinating and scheduling in-home care services for clients, ensuring all rostered shifts are effectively covered. You'll be the friendly and professional point of contact for clients, support workers, and stakeholders, helping deliver high-quality services across our community.
Key Responsibilities
• Schedule and coordinate client services efficiently and within required timeframes
• Manage rostering tasks with attention to detail and urgency
• Support compliance across service delivery areas
• Liaise with clients and staff to resolve issues promptly using exceptional customer service skills
• Maintain a high standard of administrative support
What We’re Looking For
Essential Criteria:
• Previous experience in a rostering or scheduling role (or similar)
• Strong time management and organisational skills
• Proficiency in Microsoft Office and willingness to learn new systems
• Ability to thrive in a small team and manage multiple priorities
• Understanding of aged care and disability services, including the needs of clients, families, and carers
Desired Attributes:
• Outstanding customer service and communication skills
• Strong problem-solving and analytical thinking
• Ability to perform under pressure and meet deadlines
• Detail-oriented with strategic and critical thinking abilities
Why Join Heart and Soul Community Care?
• Competitive remuneration and opportunities for career progression
• Access to Employee Assistance Program (EAP)
• Ongoing training and professional development
• A supportive and inclusive work environment — we look after you, so you can look after our clients
If you're passionate about making a difference and want to be part of a caring, professional team, we’d love to hear from you.
Apply today and help us support our community, one client at a time.
Please send your cover letter and resume via email to
jane@heartandsoulcommunitycare.com.au

Send a message to learn more

02/12/2024

We are Hiring

02/12/2024

H&S Care Services Consultant

About us
Heart and Soul Community Care is an experienced Northern Beaches based service provider, specialising in aged care and disability support within the home.

Based in Brookvale, we support the coordination of services to community clients in the aged and disability sector to assist them to remain living in their own homes as independently as possible.

The rostering coordinator has the responsibility for the customer service and administration functions in ensuring rostered shifts for our clientele are covered.

The rostering coordinator will also ensure to provide a friendly and professional service to all stakeholders to improve and develop the community team, to ensure outcomes are in place to provide quality care services to our clients.

We are after a Full-time coordinator 5 days per week, Monday to Friday

Your role and responsibilities in the following areas
· Scheduling of client services in a timely manner
Your primary objectives include
· Complete rostering tasks within designated timeframes
· Provide services that supports compliance within all areas of the business
· Undertaking to problem solve client’s issues using your best customer service skills
Selection Criteria
· Demonstrated experience in a rostering role
· Demonstrated time management and organisation skills
· Proficient computer skills in Microsoft office and willingness to learn new programs
· Comfortable working in a small team environment and dealing with multiple work requests
· An understanding of issues and services for elderly people, people with a disability, their families, and carers.
· Demonstrate that you are suitable to work with aged care and disability clients by providing a National Criminal History record check, COVID-19 Vaccination status, referee check, and required identity checks.
Attributes for a successful candidate
· Exceptional customer service skills
· Excellent communication skills
· Strong analytical and problem-solving skills
· Works well under pressure
· Critical and strategic thinking
· Attention to detail
Why join us
· Competitive renumeration along with career progression
· Supported learning and development – a career not just another job
· Company celebrations, Christmas parties, birthday recognition
· We look after you, so you can look after our clients
Job Type: Full-time
Salary:
Benefits:
• Employee mentoring program
• Professional development assistance
Supplemental pay types:
• Christmas bonus
Experience:
• Scheduling: 1 year (Preferred)
Expected Start Date: 16th December 2024

If interested, please email:

eliza@heartandsoulcommunitycare.com.au