30/10/2025
Skin GP Spotlight: Danni Cadman | Office Manager
What inspired you to work in healthcare, and how did you find your way into skin cancer care?
My experience in the healthcare system has been extensive, both in the public and private sectors, working in clinical neurophysiology, which I found extremely rewarding, working closely with patients, and working with incredible medical teams.
My transition to admin/reception in General Practice 17 years ago has been equally rewarding, ensuring that patients are provided with the highest quality of care, all of which can only be given with the support of the team you work with at all levels.
Ashvin had a vision of providing the community with a first-class skin cancer GP clinic - an opportunity I am very proud to be part of.
What does a typical day at the front desk of a skin cancer clinic look like for you?
A typical day would include monitoring appointments, appointment schedules, and booking patients accordingly (registering new patients or as a follow-up to monitor patient needs).
Welcoming patients as they attend SGP - ensuring they are notified of waiting times, providing forms as required and making them feel comfortable.
The patient’s experience is kindly completed by assisting with making any future appointments if needed, quoting procedures as required, and completing billing and processing Medicare claims.
Administrative duties include processing faxes, emails, and phone enquiries, and offering support to the SGP team at all levels.
How do you help create a calm and welcoming environment for patients who may be anxious about their appointments?
Patients are welcomed with a cheerful and kind approach. The waiting room is filled with background instrumental music, natural light, and comfortable chairs.
Waiting times are regularly monitored, and patients are advised as required, ensuring they are comfortable and offered a drink of water.
Reception is calm and supportive, and a smile goes a long way. If patients are extremely anxious, the clinical team is notified so they can provide equal support for patient care.
https://www.skingp.com.au/
