04/27/2026
This Patient Experience Week (April 27-May 1), we’re highlighting Etta and Cheryl from our Patient Experience team! They help listen to and partner with patients and families to improve their experience at JBH.
"Working with patients and clinical teams means listening on one side and translating on the other. I hear what patients and families are feeling in the moment then bring those insights to the teams delivering care. When someone connects those perspectives, communication improves, trust grows and care becomes more human."
Patients and families can share any compliments, concerns or questions with the Patient Experience team. Our specialists then collaborate with clinical teams to provide the best possible care and outcome for patients and families. The team can be reached directly at patientexperience@josephbranthospital.ca.
Read more about the impact of our Patient Experience team at https://ow.ly/xChp50YQF7Y