The Field Engineer

09/02/2026

Advice for when Sales Promises become Field Problems

What is the dynamic between Sales and Field Engineering and how does it manifest at the customers’ sites? In this article Ibrahim Hussin gives his view on how Field Engineers can face issues on sites because of promises from the Sales team.

Sales and Field Engineering – Hidden Cost of Misaligned Commitments

To read the article follow the link:

https://thefieldengineer.com/blog/learning-and-development/sales-skills/advice-for-when-sales-promises-become-field-problems/

06/02/2026

Frank Pemberton a career in Field Service and Leadership

Who is Frank Pemberton? One story encapsulates his professionalism.

'Once, years ago, in El Paso Texas, I was working on an old Linear Accelerator for Elekta. I was at Del Sol Medical Center. It had taken me most of the morning to get it working again, and then I wandered out to the lobby to get a cup of coffee. In the lobby, I saw many patients patiently waiting for their treatments.

I asked the nurse on station:

“Why didn’t you send these patients home? You knew the machine was broken right?”

She simply replied:

“Yes Frank, but we knew you would fix it.”

I was stunned by her response, and then a great amount of pride swept over me. My confidence and outlook were immediately energised and I felt uplifted. My work does make a difference, and I am helping people, patients, one by one. It was an enlightening moment and one that I never forgot'.

Frank has over 30 years in medical equipment field service and management and over 25 years in semiconductor field service and technical support. He has worked directly on imaging systems, flow cytometry, radiation oncology and gamma knives. He has functioned in field service and field service management. He has over 35 years in customer facing roles and his customer service skills are top notch.

To watch, follow the link

https://youtu.be/gA4fsqCbRNk?si=GQA9gObjhBMS2rAe

Who is Frank Pemberton? One story encapsulates his professionalism.'Once, years ago, in El Paso Texas, I was working on an old Linear Accelerator for Elekta....

05/02/2026

Matt Neil Radiotherapy Service Engineer

Med Tech Consultant Charlie Apps meets Matt Neil a Radiotherapy Service Engineer from the USA.
Matt is on the board of the Radiotherapy Service Engineers Association (RSEA) and is keen for people to learn about this type of field service career.

Matt works for BJC Healthcare in Springfield Missouri.

Matt has previously worked for Varian Medical Systems as a Field Services Engineer.

He is a US Navy submarine Fire Control Technician veteran.

To watch the full article, follow the link:

Med Tech Consultant Charlie Apps meets Matt Neil a Radiotherapy Service Engineer from the USA. Matt is on the board of the Radiotherapy Service Engineers Ass...

05/02/2026

Hiring Field Service Engineers and Managers in 2026

The Field Engineer has released another roundtable discussion.

Field Service Leaders Kevin Mace, Charlie Apps, Guy Eid, Paul Camidge, Maurizio De Poli, and Jerome Varvaro discuss the current state of hiring Field Service Engineers, and Field Service Managers.

To watch follow the link:

Field Service Leaders Kevin Mace, Charlie Apps, Guy Eid, Paul Camidge, Maurizio De Poli, and Jerome Varvaro discuss the current state of hiring Field Service...

05/02/2026

An engineering journey makes a marriage on the Mercy Ships

What is it like to volunteer in field engineering on the Mercy Ships? Deborah Geneugelijk and Corné Geneugelijk are working in field engineering by volunteering on Mercy Ships. Deborah joined from Ghana and Corné from The Netherlands. They are now married and ready to embark on the next stage of their journey in The Netherlands as a couple.

To read the full article:

https://thefieldengineer.com/blog/industry-sector/medical/an-engineering-journey-makes-a-marriage-on-the-mercy-ships/

02/02/2026

When a teammate leaves a Field Service team, a huge gap can be left , where colleagues have to take up the slack left by the departing team member.

What should you do if the departing teammate is not immediately replaced?

Charlie Apps shares his expertise on this subject.

When a teammate leaves a Field Service team, a huge gap can be left , where colleagues have to take up the slack left by the departing team member.What shoul...

30/01/2026

5 Attributes you need to be a good Field Service Engineer in 2026

Paul Camidge Service Leader with over 40 years experience as a Service Engineer. The last twenty in a variety of Medical Devices and Diagnostics companies, is joined by Arnaud Billard who is a Service leader with 16 years of experience in Service Leadership with companies like Baxter international, and as Director of Service with BD (Beckton Dickinson), and Senior Director of Service at Cepheid.
He has mainly worked in Medical devices and diagnostic equipment, and he is located in France.

With their experience they Paul and Arnaud discuss the 5 Attributes you need to be a good Field Service Engineer in 2026.
1. Define what is a Good Engineer?
2. What is a Field Engineer in this specific organization? What do they need to do?
3. Communication skills
4. Commercial Awareness
5. Resilience

To listen to the interview follow the link:

Paul Camidge Service Leader with over 40 years experience as a Service Engineer. The last twenty in a variety of Medical Devices and Diagnostics companies, i...

26/01/2026

One Life and Career in Renewable Energy, Power Systems & E-Mobility

Renewable Energy, Power Systems and E-Mobility are changing and developing fast in Africa. Thomas Odhiambo Okumu has studied electrical and electronic engineering and has focused his career on energy and power. In this article, Thomas shares his motivation and also his thoughts on how power and energy, particularly renewable energy, in Africa can be revolutionised.

What do you think are the unique problems facing Africa and the provision of power and energy, including renewable energy?

The main challenges are aging infrastructure and the “last mile” connectivity gap in remote areas. However, these problems create a massive opportunity for leapfrogging to decentralised renewable energy and E-mobility solutions.

What is one change which would make a great difference?

Implementation of decentralised grids in remote rural Africa and adoption of hybrid systems in areas near the grid.

To read the full article follow the link:
https://thefieldengineer.com/blog/industry-sector/energy-and-power-generation/one-life-and-career-in-renewable-energy-power-systems-e-mobility/

Renewable Energy, Power Systems and E-Mobility are changing and developing fast in Africa. Thomas Odhiambo Okumu has studied electrical and electronic

20/01/2026

Giving the most and being innovative in Biomedical Engineering

What is it like to study and start a career in Biomedical Engineering? How is AI influencing the field of biomedical engineering in universities and in the workplace? Obed Kofi Didiblah has a BSc in Biomedical engineering from the University of Ghana. He has interests in the future of biomedical engineering and how AI will impact it.

To read the full article follow the link:

https://thefieldengineer.com/blog/industry-sector/medical/giving-the-most-and-being-innovative-in-biomedical-engineering/

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15/12/2025

Alec Hadley, CBET thanks for letting us know about your new achievement. It is great to hear from you about your news of obtaining a Bachelor of Business Administration from University of Tennessee at Martin. In the blog you wrote for us, you told us about your move to Chicago to become a Field Service Manager. We are sure this will help you in your work as a Field Service Manager with ReNew Biomedical Services. Thanks for being a member of The Field Engineer community, and for keeping in touch with your news. Our Field Service Leaders private Networking Group welcomes you to share your knowledge and thoughts with the 100+ field service leaders in the group. If anyone wants to learn more about your story, we recommend they read our blog about you at the link below.

https://thefieldengineer.com/blog/a-day-in-the-life-of/alec-hadley-servicing-medical-equipment-at-work-building-gaming-computers-for-fun/

01/12/2025

Rich Life as an Engineer – leading, mentoring and volunteering

In your life as an engineer, how do you ‘pay it back’ and support others?
Charlie Apps has had positive influences both in education and at work which have helped him.
He, in turn, has mentored and helped others. One clear example of this is his voluntary work at The Field Engineer. Charlie has enriched the community with his suggestions and also with mentoring as well as interviewing and production on the podcast channel.
Charlie has worked as an engineer in the field and as a team leader and feels that part of his life as an engineer should always be to help others achieve too.

“I am a firm believer that people can achieve anything. Of course, it may be difficult to pick up new skills or totally change career course, but I’ve worked with brilliant people doing jobs very different from their academic achievements or a lack of academic qualifications.”

To read the full article follow the link:

https://thefieldengineer.com/blog/a-day-in-the-life-of/rich-life-as-an-engineer-leading-mentoring-and-volunteering/

24/11/2025

Field Service Engineer in Packaging Manufacturing – an exciting industry

What is it like to work as a Field Service Engineer in Packaging Manufacturing?

Michael Onwukwe has experience in field service engineering and project management in the packaging manufacturing industry. He has worked in Africa and India on different projects.

Michael has worked for miho Inspektionssysteme GmbH and he currently works for SIG Group and has recently won two awards. He was awarded “Employee of The Month” for the month of February 2025. Also, with the support of his Sub-Saharan team again, he was selected for the regional IMEA (India/Middle East/Africa) “FSE Rise Award” for the month of August 2025.