Redlands Surgery

19/12/2025

CHRISTMAS AND NEW YEAR 2025/26 OPENING HOURS

Please see below our opening hours over the festive period. If you have a medical condition that cannot wait until the surgery is next open please call NHS 111.

If you are suffering with one of the following conditions please call 999:
1. Crushing chest pain and tightness
2. New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
3. Severe difficulty breathing
4. Heavy bleeding that won't stop
5. Severe injuries
6. Feeling suicidal, wanting to harm yourself, or others

For all our patients who celebrate Christmas we wish you a very happy and peaceful festive season. Please enjoy the celebrations, take care of yourselves and others, and remember to stay safe.

If you don't celebrate Christmas we wish you a restful and safe end to the year. Take care of yourselves and others, and remember to stay safe.

We look forward to supporting you all in 2026.

Thank You

09/12/2025

PRESCRIPTION ORDERING

We will be changing clinical IT systems between 9/1/2026 and 16/1/2026 and will therefore be unable to process any repeat prescriptions.

If you are due medication during this time, please submit your request early.

Order repeat prescriptions by Wednesday 31st December 2025.

Thank you for your understanding

09/12/2025

Vale of Glamorgan Food Benefits

04/12/2025

FOUND WATCH

Today we had a watch handed in to the surgery which may have been lost by someone visiting the surgery during the morning. If you think this may be yours please contact the surgery and ask to speak to the practice manager, I will need to know the make of the watch and what type of strap it has. Thank you

03/12/2025

https://www.redlandssurgery.co.uk/news/2976-important-service-update-system-change-and-temporary-appointment-restrictions-8th-16th-jan-2026

Commencing Thursday 8th January 2026, our surgery will begin migrating from our current Vision clinical system to the new EMIS (Optum) clinical system. This is a much-needed and long-awaited upgrade.

03/12/2025

📢 IMPORTANT PATIENT INFORMATION 📢

We have an important announcement to share with you. Commencing Thursday 8th January 2026, our surgery will be starting the process of migrating from our current Vision clinical system to a new clinical system EMIS (Optum).
This is a much needed and longed for change in clinical systems. It is hoped that the new clinical system will improve efficiency, streamline our processes and enhance patient care. As the demands on our services increase, we need a system that is robust and reliable, designed to reduce delays, improve safety, and enable clinicians to focus more on patient care.
EMIS clinical system is much more intuitive and easier to use than our current system, it supports primary care teams to make informed decisions about patient care, simplifies appointment management, enhances reporting and ensures seamless data sharing with other healthcare providers, ultimately helping practices deliver safer and more effective care.
Of course, changing systems is not without its own pressures as we navigate the new system, learning how to create new clinics etc. We will need to restrict access to our appointments. You will see that from the 8th January 26 we will be restricting appointments to Urgent only until we are confident that we have all the correct measures in place. We appreciate that we are asking a lot of you but we would be grateful if you could bear with us while we navigate the changes that are ahead of us. We will keep you updated along this journey.
Your cooperation and understanding are greatly appreciated as we work to enhance our services for you. Thank you for your ongoing support.

01/12/2025

Data Activity November 2025

20/11/2025

Please see below from Compassionate Penarth

You are warmly invited to join us for a special networking event during Grief Awareness week, bringing together local organisations, groups, and professionals who support people in life’s final chapter, through frailty, dying, death, bereavement and grief.

This informal gathering is an opportunity to:
• Share what your organisation offers
• Connect with others working in related areas
• Learn about support available in the local community

There will be talks from a selection of local organisations to introduce their work and inspire discussion, information can be found via the Eventbrite link. There will be some shared space to display resources. A flyer is attached if you would like to share with others.

Date: Wednesday 3 December
Time: 1-3pm, Light refreshments will be provided
Venue: Penarth Cemetery Chapel
Booking via Eventbrite: https://www.eventbrite.com/e/connecting-support-around-lifes-final-chapter-tickets-1943904152649?utm-campaign=social&utm-content=attendeeshare&utm-medium=discovery&utm-term=listing&utm-source=cp&aff=ebdsshcopyurl

Whether you’re part of a charity, healthcare service, community group, faith organisation, or local business with a caring focus, your contribution and presence will help strengthen the local network of support at life’s most difficult times.
We hope you can join us for this valuable and compassionate exchange of ideas.

A networking event bringing together local organisations, groups, and professionals who support people through life's final chapter

04/11/2025

Your Local Pharmacy Common Ailments Service

The Common Ailments Service aims to improve patient access to consistent, evidence-based advice for the management of common ailments. The following ailments are covered by the service:

acne vulgaris
allergic rhinitis
athlete’s foot
lower back pain without radiculopathy (acute)
chickenpox (in children under 14 years of age)
cold sores
conjunctivitis (bacterial)
constipation
diarrhoea
dry eye disease
dry skin (includes contact dermatitis and atopic eczema)
dyspepsia
haemorrhoids
head lice
infantile colic
ingrowing toenail
mouth ulcers (simple aphthous)
nappy rash
oral candidiasis
ringworm (tinea corporis), tinea cruris and intertrigo
scabies
sore throat
teething
threadworms
urinary tract infection in people assigned female at birth (AFAB) with female genitalia (lower, non-complicated, 16 – 64 years; not pregnant or catheterised)
vulvovaginal candidiasis
warts and verrucae

03/11/2025

If you are pregnant or planning a pregnancy please see the attached link to the Cardiff and Vale Midwifery Service. Please be aware you do not need to see your GP to be referred to the Midwifery Service, you can self refer by using the appropriate link on the website, If you are unable to use the link to self-refer you can contact the Community Midwife Office on 02920-745030.

Information and key links for pregnancy, birth and postnatal care provided by Cardiff & Vale UHB. For urgent advice, use NHS 111 Wales.

03/11/2025

Redlands Surgery Data Activity October 2025

02/10/2025

REDLANDS SURGERY
How to order your repeat prescription
To ensure your medication is ready on time, please allow a minimum of 10 days from when you place your request to when it will be ready for collection at your chosen pharmacy.
•
The practice requires 5 working days to process your prescription.
•
Your pharmacy will then need time to prepare and dispense the medication.
Why not take control of your repeat prescription and request your medicines?
The easiest way to order your repeat prescription is via the NHS Wales app. To access the app, you must have a fully verified NHS login or a valid photo ID to prove who you are and be aged 16 or over.

1. Download the app by clicking the link below or visit app.nhs.wales
https://app.nhs.wales/login

2. Create your NHS login account

3. Log in via your NHS login account and manage your health from anywhere

4. If you need help or support using the NHS Wales app visit: apphelp.nhs.wales

You can also order repeat prescriptions online using the secure form on the practice website www.redlandssurgery.co.uk or you can request in person at the practice using the printed medication list which was attached to your last repeat prescription. Ask at reception if you need another copy.

Please note requests for repeat prescriptions are not accepted by telephone or email.
If you need to order early because you are going on holiday, please clearly state this to prevent any delay.

Everyone has a part to play to reduce medicines waste

Check what medicines you have at home before re-ordering more

Open your prescription bag - check your prescription bag before leaving the pharmacy to make sure that you only have what you need. If you return an item before you leave the pharmacy, the medicines can be reused.

Reduce waste with a conversation - Let us or your pharmacy know which medication you’re no longer taking and why. We can update your repeat list, so it reflects what you actually need.