11/01/2026
Here at Holistic Mod Wellbeing, we have now created a new and updated policy for all of our future bookings. Please take the time to read this carefully.
Client Policy Document
1. Our Commitment to You
At Holistic Mod Wellbeing, we are committed to providing a safe, respectful, and supportive environment that promotes balance, healing, and overall wellbeing. These policies are in place to protect both clients and practitioners and to ensure clarity, fairness, and professionalism.
2. Appointments & Booking
All treatments must be booked in advance. Appointment times are reserved exclusively for you, and we ask that you arrive on time to ensure you receive the full benefit of your session.
Late arrivals may result in a shortened session, with the full treatment fee still applicable.
3. Deposits & Payments
A deposit of 50% of the treatment cost is required at the time of booking.
This deposit secures your appointment and is non-refundable.
The remaining balance is payable on or before the day of your appointment, unless otherwise agreed.
4. Cancellation & Rescheduling Policy
We understand that life can be unpredictable and appreciate your consideration when making changes to your appointment.
Cancellations or rescheduling must be made at least 48 hours prior to your scheduled appointment.
Cancellations within 48 hours of the appointment will result in the loss of the deposit.
Failure to attend your appointment (no-show) will also result in the loss of the deposit and may require full payment for future bookings in advance.
5. Refund Policy
All deposits are non-refundable under any circumstances.
Treatment fees are non-refundable once a session has taken place.
Packages or prepaid sessions are non-refundable but may be transferable at the discretion of Holistic Mod Wellbeing.
6. Client Responsibility & Health Information
Clients are responsible for providing accurate and complete health information prior to treatment. Holistic Mod Wellbeing reserves the right to decline or modify treatment if it is deemed unsuitable or unsafe.
Our services are complementary and not a substitute for medical advice, diagnosis, or treatment.
7. Respectful Conduct
We maintain a zero-tolerance policy for inappropriate, abusive, or disrespectful behaviour. Holistic Mod Wellbeing reserves the right to refuse or terminate treatment if boundaries are not respected.
8. Privacy & Confidentiality
All client information is treated with strict confidentiality and handled in accordance with applicable data protection and privacy laws.
9. Acceptance of Policy
By booking an appointment with Holistic Mod Wellbeing, you acknowledge that you have read, understood, and agreed to this policy document.
