Flora Couper

Flora Couper Patient Journey Designer - Systemising and optimising the touch points your patients have with your service that boosts the care and profitability!

31/03/2026

I messed up…but I’m a life long learner and I never give up, but I will always explore new routes. I hope this video helps you if you are waiting on the perfect situation, person, qualification instead of starting now!!

30/03/2026

How do your team manage cancellations? Preventing cancellations, begins with the patient knowing the importance of their appointment, the business team should have a way of them understanding that too and have a goal of supporting the patient to attend their appointment to improve their oral health 🦷🤍

27/03/2026

Asking for a referral is easier than you think!! Try this

26/03/2026

Everything starts with a vision - do you have a vision and do you share it with your team? Whether you are overhauling your practice or focusing on the specifics of the new patient experience or existing patient experience beginning with your vision will act like your North Star ⭐️

25/03/2026

Prevention isn’t just clinical!! This is the number one prevention strategy to lessen cancellations in your diary!!

24/03/2026

What do you think your patients care about the most? What’s important to them

23/03/2026

A common place that clinicians and TCOs get stuck is knowing how to respond when patients don’t make a decision and want to think about their decision. Firstly patients do need to be able to think about their decision but that is assuming they have all the right information to enable their decision making. This quick tip shares how you stay in control and deliver better care in the process

20/03/2026

Last night at the we delivered our problem solving session. We ask our delegates to come prepared with clinical or non-clinical work related problem and then we discuss, share and problem solve. Last night we all felt the power of a safe space allowed us to be vulnerable and truly learn from our own intuition and the power of collaboration!

18/03/2026

60% of Patients in the UK don’t understand their treatment recommendations!! Everything we do needs to be around better education, different styles to connect with the different patient types and all the touch points that they interact with!! Help your patients to make confident treatment decisions 🤍 I’m just heading home after delivering a session with a team

It was an day infused with patient education excellence training with the wonderful and these two shining star dental...
18/03/2026

It was an day infused with patient education excellence training with the wonderful and these two shining star dental nurses Ashley and Amy were all wrapped up in the colour energies 🔴🟠🟢🔵

17/03/2026

One of the most common blindspots in running a dental practice is when the room profitability is highly variable and is only calculated retrospectively. This short video gives you insights on what you can do instead!! Please let me know if you have any questions 😊

Lovely free day in Boston - sunrise walk, swim, freedom trail, delicious food and a few margaritas. A couple ended up j...
15/12/2024

Lovely free day in Boston - sunrise walk, swim, freedom trail, delicious food and a few margaritas. A couple ended up joining me at the bar and one of them was a retired dentist 🦷

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