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Monday 7am - 5pm Tuesday 7am - 5pm Wednesday 7am - 5pm Thursday 7am - 5pm Friday 7am - 5pm Saturday 7am - 5pm Sunday 7am - 5pm

Call-In Homecare

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Call-In Homecare

Call-In Homecare is a leading Care at Home provider across Scotland. We’re one of only two organisations in Scotland to achieve the award.

Call-In Homecare provides flexible, person-centred support services to allow individuals to live a dignified, independent life tailored to their needs and aspirations. We are committed to improving the well-being and quality of life for the service users we support. Our services are based on choice and control, personalisation and being a part of the community. We are fully registered with the Care Inspectorate, Scottish Care and are members of the United Kingdom Home Care Association (UKHCA). We’re incredibly proud to share the news that Call-In Homecare has been awarded with the Social Value Quality Mark Level 1. This is a respected accreditation that recognises the value we create for our customers, staff and communities. As care providers, we aim to create the highest quality of life for all – this extends beyond the people we care for, to the communities we operate in.

25/12/2025

🎄✨ Merry Christmas from Call-In Homecare!✨🎄

As we celebrate this special time of year, we want to wish all our incredible colleagues, service users and families a joyful and peaceful Christmas. 💜

We’d also like to give a heartfelt thank you to the dedicated carers who are working today. Your compassion and commitment ensure that those we support continue to feel cared for and valued, even during the festive season. 🌟

Your kindness truly embodies the spirit of Christmas, and we couldn’t be prouder of the difference you make every single day.

From our family to yours - Merry Christmas and Happy New Year! 🎁✨

23/12/2025

Well done Rosemary and Nicole! 📚✨

Our North Lanarkshire Care Assistant, Rosemary, and South Lanarkshire Care Assistant, Nicole have both recently PASSED their SVQ 3!

This is a fantastic accomplishment that reflects their dedication to providing the highest quality of care. We’re so proud of you both - congratulations on this milestone! 💜 👏

22/12/2025

Thank you, Nichole 🌟

We recently received a wonderful review for one of our Edinburgh North Care Assistants from a family member of a service user:

"We would like to thank all your carers for looking after mum but especially we would like to nominate Nichole for some recognition from the office.
She is the kindest and most considerate carer with our mum, she sees what mum needs and helps to support her tirelessly but in a fun and kind manner.
She is so considerate and makes sure mum has everything she needs.
She demonstrates unconditional positive regard from the moment she comes into our Mum’s house to the moment she leaves.
She’s a great communicator and lets us know what we can do to help too.
She makes sure her TV is switched on and her nightie is ready for her in the evening, together with looking for, and making sure, that mum has her shawl."

Nichole, your kindness and dedication truly embody what great care looks like. Stories like this remind us why person-centred care matters so much. Thank you, Nichole, for living our values and making a difference. 💜

20/12/2025

We did it! ✨

We’re proud to have received our official recognition plaque for completing the Social Value Quality Mark Silver - a huge milestone that reflects our commitment to making a positive impact in everything we do!

👉 Discover more about our accreditation and social values here: https://bit.ly/48BZO3E

17/12/2025

Practicing Gratitude 🎄

The festive season can feel overwhelming, but gratitude helps us pause, reset, and focus on what truly matters. Research shows that thankfulness is linked to both mental and physical wellbeing.

Meet Zoe 👇
“December always felt like a whirlwind - school plays, presents, cleaning, hosting… I used to run myself ragged trying to make everything perfect. Last year, I reached out to the EAP helpline when the pressure felt overwhelming. Having someone to talk to helped me reset. Now I use the tools I learned to simplify, delegate, and enjoy the holidays with my family.”

TELUS Health offers exclusive resources for colleagues to help you practice gratitude and wellbeing this season:
✨ Five Ways to Simplify Your Life (Article)
✨ Striving to Be Happy: Achieving a sense of wellbeing (Article)
✨ Mindful Break – Episode 2: Gratitude break (Video)

Remember: free, confidential counselling is available through TELUS Health. Whether you’re feeling stressed, overwhelmed, or just need someone to talk to, support is only a call away.

If you haven't already signed up, please contact eve.conroy@call-inhomecare.co.uk to get started.

15/12/2025

Well Done East Lothian! ✨

We recently received a lovely review from a family member of a service user. She noted that her father (our service user) was getting anxious and stressed due to a beeping noise that he didn't know where it was coming from. After speaking to our Coordinator, Nicole, at the office, “she was so helpful and said she would speak to the evening carer.”

Our Care Assistant, Jim, located the beeping which was from a spare CO2 alarm and the relief of our service user was “unbelievable.”

The family member also noted that, due to her father's dementia, “small things matter – it is not always the 'big' stuff. The little things I put in place for him to live as independent as possible are what makes him happy in his own world.”

👏 Well done Nicole and Jim for your great teamwork and for going above and beyond for our service user.

Moments like these show how the dedication of our team not only supports service users but also brings peace of mind to their families, knowing their loved ones are cared for with compassion. 💜

09/12/2025

Festivities in North Lanarkshire ✨

When our Care Assistant, Jennifer, visited service users Danny and Mary the other day, she found them in full festive spirit.

They had just finished decorating their beautiful tree with their daughter - and those Santa hats are the perfect finishing touch! 🎅🎄 Doesn’t it look wonderful?

08/12/2025

Calling all Colleagues 📢

Have you had your flu vaccine yet?
Flu can spread quickly and put vulnerable people at risk. Getting vaccinated helps protect you, your colleagues, and those you care for.

Free flu jabs are available – check with your GP, local pharmacy, or speak to your manager for details.

To find out more, please visit: https://www.nhsinform.scot/healthy-living/immunisation/winter-vaccines/

07/12/2025

👏 Shout-out to Chloe!

Chloe joined our Edinburgh South team only a couple of weeks ago and has already gone above and beyond. Recently, Chloe waited with a service user for four hours late at night to ensure they were safe until an ambulance arrived.

Your dedication and compassion truly make a difference, Chloe, we’re proud to have you on the Call In Homecare team! 💜

📸 Here’s Chloe receiving a well deserved gift for her incredible effort.

05/12/2025

Praise for our Edinburgh North Care Assistants 👏

A lovely note came in from District Nurse colleagues praising how attentive and gentle our Edinburgh North Care Assistant, Rachel, was while supporting a client and family at a very sensitive time. We’re so proud to have Rachel on the Call In Homecare team - she truly is an asset! ✨

We’d also like to take a moment to recognise our Care Assistant, Chloe, for her incredible dedication and compassion in her role. Adelle, our Co-ordinator, shared this lovely feedback:

“Chloe is such a patient, kind and caring person who always goes above and beyond to ensure every client’s needs are met. Since I joined in March, Chloe has been a huge asset to the team – always willing to pick up extra calls and take on new clients. During her recent supervision, she stood out with the heartfelt way she spoke about her clients, saying: ‘I care for them the way I’d like my own grandparents cared for.’”

A huge thank you to both Rachel and Chloe for the outstanding care and compassion you show every day. You make a real difference to our clients and their families, and we’re proud to have you on the Edinburgh North team! 💜👏

03/12/2025

🌏 Farewell and Good Luck, Abbie!

Last week we said goodbye to Abbie, one of our amazing Care Assistants in Kirkintilloch, as she embarks on an exciting new adventure in Australia!

Abbie has been a valued member of our team, and her dedication and kindness have never gone unnoticed. She will be missed by everyone here at Call-In Homecare. Good luck in your new venture, Abbie! 💜

01/12/2025

🎉 Congratulations to our newly trained carers in Dundee and Perth!

We’re thrilled to welcome this amazing group to our team. Their recent training day was full of learning, and laughter 😊.

Thank you for your dedication to providing outstanding care - we’re excited to see the positive impact you’ll make in your communities!

Address

Floor 6, Sugar Bond, 2 Anderson Place
Edinburgh
EH65NP

Opening Hours

Monday	7am - 5pm
Tuesday	7am - 5pm
Wednesday	7am - 5pm
Thursday	7am - 5pm
Friday	7am - 5pm
Saturday	7am - 5pm
Sunday	7am - 5pm

Telephone

+441316567319

Website

http://www.call-inhomecare.co.uk/

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