25/02/2026
It only takes one person.
One phone call.�One refusal.�One frustrated exchange.
And the atmosphere shifts.
How your team respond in that moment determines whether the situation settles quietly or escalates into something more serious.
If you’re responsible for a venue, ask yourself:�Are your team trained for that moment?
Audience Response Training is designed specifically for theatres, giving front of house teams the confidence and practical tools to manage challenging situations professionally and safely.
Get in touch to book a session or find out more.
RBHSS