The Elms Medical Centre

07/11/2025

* IMPORTANT CLOSURE NOTICE *

Wednesday 12th November 2025

The Elms Medical Practice (including all branch sites and dispensary) will be closed on Wednesday 12th November from 1pm
for Staff Training.

If you need medical help during these hours, please use NHS 111 Online (anyone aged 5 years and over) or Call 111 (children under the age of 5 years)

Call 999 in a medical or mental health emergency

We apologise for any inconvenience.

22/10/2025

* Reminder to Patients *
Are you due your flu vaccination and over the age of 65? If so, please contact the practice to book your appointment for our flu clinic on Monday 27th October. The Elms Medical Practice

17/10/2025

Half-Term Communications

NHS are encouraging parents and carers to use the right healthcare services for their children this autumn half-term.

Parents can download a handy guide for five to 11-year-olds from here https://www.kmhealthandcare.uk/nhs-services-for-children The booklet has useful information about health services, vaccinations, and mental health.

Patients can find more information about NHS services for children at www.StopThinkChoose.co.uk

Help keep your children healthy and ready for anything our handy guide for five to 11-year-olds.

13/10/2025

* IMPORTANT CLOSURE NOTICE - Tuesday 14th October 2025 *

The Elms Medical Practice (including Dispensary) will be
closed on Tuesday 14th October from 1pm for Staff Training.

If you need medical help during these hours, please use NHS 111 Online (anyone aged 5 years and over) or call 111 (children under the age of 5 years).

Call 999 in a medical or mental health emergency.

We apologise for any inconvenience.

03/10/2025

** Important Notice for Patients **

We do not have a receptionist available on Saturday 4th October.

When you arrive at the surgery, please take a seat in the waiting area.

A member of our team will call you when it's time for your appointment.

Thank you for your understanding and cooperation.

The Elms Medical Practice

02/10/2025

We are pleased to confirm that eConsult's engineering team have resolved the issue and services are now back online. We apologise for the service disruption experienced this morning.

02/10/2025

Important Reminder for Our Patients

To help us serve you better, please remember to update us if you change your mobile number. With the introduction of Total Triage, we rely on accurate contact details to ensure smooth communication and quick responses to your queries and requests.

If you've recently changed your number or need to update any of your contact details, please complete the form on our webpage https://www.elmsmedicalkent.nhs.uk/change-of-personal-details or let us know during your next visit.

Thank you for helping us keep your records up to date! 😊

Change of Personal Details

02/10/2025

There is an issue with eConsult today. The engineers are trying to resolve this. Please contact 111 or 999 in an emergency.

22/09/2025

Medway Council have set up a Falls Management exercise programme. It's a 20 week course and there is now a class in Hoo.
You can self refer using the information provided here.

22/09/2025

16/09/2025

Exciting Update from The Elms Medical Practice: We’re Moving to Total Triage!

Starting Monday 29th September, there will be a significant change to our appointment system that will improve the way our surgery delivers care to all of our patients.

Our GP practice will be adopting Total Triage, a new way of managing appointments to improve patient access and care for everyone. This will use our online e-consults which will be open from 8am to 6:30pm every week day.

What does this mean?
Total triage is where every patient contacting a practice provides some information using an e-consult form on the reasons for contact. All patient requests will be triaged by our experienced Care Navigation Team who will decide what the best course of action is.

Why are we doing this?
Total Triage is a system that helps us quickly understand your health needs when you contact the practice. Instead of booking appointments straight away, the Care Navigation Team will first assess your concern to ensure you receive the most appropriate care as quickly as possible. This also ensure that appointments are allocated based on need, eliminating the stress of calling at 8am.

How does it work?
You can complete an eConsult form online which can be found on our website. If you are unable to access us online, you can contact us by phone or in person where you will be asked a few questions about your health concern and we will complete the form on your behalf. The Care Navigation Team will then review your information and arrange the most suitable next step, whether that is a telephone consultation, a face-to-face appointment, self-care advice or being signposted to a more appropriate service.

What does this mean for you?
• Faster access to advice and treatment
• More options for how you consult with us
• Better use of our time, meaning improved care for everyone
• Fairer allocation of our appointments

We believe Total Triage will improve your experience and ensure you get timely and appropriate care.

If you have any questions, please contact a member of the team.

Thank you for your understanding and support as we make this positive change.

08/09/2025

* IMPORTANT CLOSURE NOTICE - WEDNESDAY 17 SEPT. 2025 *

The Elms Medical Practice (including Dispensary) will be
closed on Wednesday 17th September from 1pm for Staff Training.

If you need medical help during these hours, please use NHS 111 Online (anyone aged 5 years and over) or call 111 (children under the age of 5 years).

Call 999 in a medical or mental health emergency.

We apologise for any inconvenience.