27/11/2025
✨ Team Spotlight: Kim & Suzanne ✨
Showing up. Going above and beyond. Leading with kindness.
This is who we are, not just when things work out perfectly, but especially when they don’t.
Recently, we received this beautiful piece of feedback from someone who didn’t end up joining our service:
“Thank you also for all your efforts to find us somewhere convenient, and we too are sorry it just didn't work out. Both Kim and Suzanne have been exceptionally helpful and kind to us, so please pass on our thanks to them.”
My message to Kim and Suzanne was simple:
Feedback like this means everything.
It shows that the way we show up is rooted in integrity, care, and genuine commitment to the people who walk through our virtual or physical door, whether they become long-term clients or not.
We aren’t always able to accommodate every need.
But every single person who reaches out is met with the same value, respect, and warmth.
I couldn’t be prouder of this incredible team that embodies that standard every single day. 💛
Amazing work, both of you.
Laura x