18/09/2025
⚠️ Scam Alert – Personal Alarm Users ⚠️
Residents are being reminded to stay alert for cold calls about a so-called ‘digital switchover’.
Scammers are phoning people who use personal alarm systems, falsely claiming you must make an immediate payment or provide personal/bank details to keep your alarm working.
📞 This warning comes after a Careline Community Service user in the Borough Council of King's Lynn and West Norfolk area was told to pay £29 over the phone to “ensure their care alarm would continue to work”.
💬 Careline stress that they do not charge for digital alarm upgrades and any rental increases are taken by direct debit — never over the phone.
What to do:
❌ Never give out personal or financial details during an unexpected call
❌ Never make payments or agree to home visits from cold callers
✅ If you get a suspicious call, hang up, wait 5 minutes, then call your alarm provider on a number you know is genuine
📍 Careline customers can report suspicious calls on 01553 616200
📍 You can also report scam calls to the Citizens Advice consumer helpline on 0808 223 1133 (freephone)
Stay safe — and please share this message with friends, family, and neighbours who use personal alarms.
