18/09/2025
โ ๏ธ Scam Alert โ Personal Alarm Users โ ๏ธ
Residents are being reminded to stay alert for cold calls about a so-called โdigital switchoverโ.
Scammers are phoning people who use personal alarm systems, falsely claiming you must make an immediate payment or provide personal/bank details to keep your alarm working.
๐ This warning comes after a Careline Community Service user in the Borough Council of King's Lynn and West Norfolk area was told to pay ยฃ29 over the phone to โensure their care alarm would continue to workโ.
๐ฌ Careline stress that they do not charge for digital alarm upgrades and any rental increases are taken by direct debit โ never over the phone.
What to do:
โ Never give out personal or financial details during an unexpected call
โ Never make payments or agree to home visits from cold callers
โ
If you get a suspicious call, hang up, wait 5 minutes, then call your alarm provider on a number you know is genuine
๐ Careline customers can report suspicious calls on 01553 616200
๐ You can also report scam calls to the Citizens Advice consumer helpline on 0808 223 1133 (freephone)
Stay safe โ and please share this message with friends, family, and neighbours who use personal alarms.