Intouchnow ai

18/08/2025

From 2026 digital-first access and real-time responsiveness won’t just be ambitions, they’ll be contractual requirements for GP practices.

At InTouchNow.ai, we’re already delivering it - by ensuring 60% of calls are handled without human intervention, practices can finally eliminate the stress of the morning rush.

21/07/2025

InTouchNow.ai listens just like your reception team would.

It asks the right follow-up questions, captures key details, and passes on everything your clinicians need - all without any human intervention.

✅ For patients, it means being heard straight away.
✅ For practices, it means fewer calls waiting at 8am.
✅ For teams, it means more time to focus on what really needs a human touch.

16/07/2025

The CQC has released the latest GP Mythbuster 109: Use of artificial intelligence (AI) in GP services – and the message is clear, - as AI becomes more common in General Practice, clarity is vital - on where automation ends and accountability begins.

To get this right, we need to ensure:

– AI follows practice-defined protocols, not clinical shortcuts
– Patients always know when they’re speaking to a machine
– Safety remains a shared, human responsibility

Used well, AI can reduce pressure on teams and improve patient access, but care needs to be taken to ensure it is deployed in a transparent way that aligns with clinical governance.

💭 How should practices strike the balance between innovation and trust when deploying AI at scale?

Read the full CQC guidance: https://www.cqc.org.uk/guidance-providers/gps/gp-mythbusters/gp-mythbuster-109-artificial-intelligence-gp-services

Using artificial intelligence (AI) in general practice has potential benefits for delivering care, but its use must align with regulatory requirements and good clinical governance to ensure safe and compliant implementation in healthcare delivery.

14/07/2025

"If AI tools don’t work for clinicians, they won’t work for patients."

That’s one of the central takeaways from a white paper by The MPS Foundation, developed with the University of York and Bradford Institute for Health Research.

This piece explores how AI in healthcare - particularly for triage and diagnosis - must strike a delicate balance between automation and human clinical judgment.

📄 Worth a read: https://ow.ly/PnYk50W2BwR

The MPS Foundation is proud to support the publication of a groundbreaking white paper, developed in collaboration with leading research organisations, that calls on governments, AI developers, and regulators to ensure that artificial intelligence reaches its full potential in healthcare. With the h...

07/07/2025

Reception teams across the country are fielding thousands of admin queries every week - and many could be handled automatically.

With InTouchNow.ai, routine admin conversations can be captured, and logged directly into your consultation system - freeing up receptionists to focus on patients who need more urgent help.

If your team is overwhelmed with admin calls… it’s time to rethink how calls get answered.

05/07/2025

Today marks 75 years of the NHS - 75 years of care, dedication and service to millions across the UK. 💙

We’re proud to play a small part in supporting the incredible people working to keep it going, every single day.

03/07/2025

The NHS 10-Year Plan has landed.

Its message is clear: the system cannot absorb more demand without changing how it works.

The Plan centres on three shifts:

• From hospital to community
• From analogue to digital
• From reactive treatment to prevention

It also sets clear expectations around the role of automation, AI, and redesigned access - particularly in general practice.

It acknowledges the pressure on reception teams, the weight of admin, and the limits of the 8am phone queue.

And it makes the case for using AI carefully, where it lifts burden, increases consistency, and frees people to focus on care.

There’s a lot to do - but much of the thinking already exists in practice.

The question now is: how do we scale what’s working, without losing what matters?

https://ow.ly/2U6050Wkiam

30/06/2025

Every GP surgery works differently — and that’s OK.

Whether you're running total triage or a hybrid model, our Ai flexes with your workflow. No need to rip up what’s working.

We support your model, we don't replace it.

23/06/2025

With InTouchNow.ai answering every call on the first ring, helping patients get what they need faster.

It’s patient-first care, from the first hello.

16/06/2025

Some patient requests are simple. Others need a human touch. Our Ai knows when to hand over - just like your team would.

It’s smart support that knows its limits.

09/06/2025

With over 30 languages currently supported, we're here to support your practice in leveling access to care.

Call our demo lines and hear the difference. 👇
https://intouchnow.ai/multilingual-ai-voice-agents/

03/06/2025

We’re on our way! 🚗

The team is excited to be attending the Wessex LMC Annual Conference 2025 – Rising to the Challenge.

We’ll be joining the conversation on how GP practices can meet rising demand with smarter, scalable solutions.

See you tomorrow!