Cradley Surgery

05/12/2025

❗️Feedback Friday❗️

Today we are sharing some feedback that isn't as positive.
"Do not see the same doctor at each appointment”.

We would like to reassure everyone that all of our patients have a usual doctor on their record , but all doctors and clinicians in the practice are able to access the records for patients in our care.

When you call to book a routine appointment you will always be offered a choice of clinician and if at all possible this will be actioned for you . Often the patients personal timeline will affect who we can offer appointments with, i.e. a patient who can never attend on a Friday cannot be offered an appointment with our female locum , who only ever attends on a Friday.

On days where a more urgent appointment is needed, it will be offered to you either with a remote clinician in the first instance or with the duty doctor. The duty days are shared out amongst the doctors and there is only ever one duty doctor on per day, for the on day / urgent matters.

You will be given the option to wait for a preferred clinician , this is of course your prerogative, but in cases where it is an urgent matter you will need to accept an appointment with a doctor who may not be your usual one. Rest assured we always strive to ensure the care you receive is excellent , whomever you see or talk to.

If you want to impart information to a clinician who has been treating you or an ongoing matter please do submit an online consult and direct to the doctor you wish to see it. These are reviewed and then next steps advised to you within three working days.

02/12/2025

‼️Recent news ‼️

It is with great sadness to inform our patients, that Dr Clegg is moving onto pastures new in January. We will miss him terribly. If anyone has any well wishes for Dr Clegg, please do leave a note with reception.

Dr Clegg:

" It is with great sadness that I note, I will be moving onto different pastures in the new year as myself and family have chosen to emigrate to reset our chance to spend time as a family.

Working here has been a truly meaningful part of my life and without doubt, the best place I have ever practiced medicine. I see the staff and patients here as family and leaving the NHS won’t be tricky but leaving you all will be.

It’s been slightly chaotic and over-caffeinated at times, but I wouldn’t have had it another way
Right now, I need to hold back the sadness and put my family at the forefront of my decision, but it has been the hardest decision of my life.

The team here will be growing to accommodate this decision and things are already in place. I will let the surgery update you in due course.

Otherwise, I wish you a fond future and never stop being the Cradley that you are.

Best wishes
Dr Peter Clegg "

28/11/2025

Feedback Friday!! .

Some more lovely feedback from one of our patients. To be part of this and leave feedback for us, good or bad, please follow this link https://www.cradleysurgery.nhs.uk/.../friends-family-test/ or there is a form in reception.

24/11/2025

One of our lovely patients has transformed our flower pot from summer to winter with these lovely pansies and wallflowers 🌷 we appreciate it very much.

21/11/2025

Feedback Friday

Another wonderful post from one of our patients. If you would like to leave feedback for us, good or bad. Please follow this link https://www.cradleysurgery.nhs.uk/.../friends-family-test/ or there is a form in reception.

18/11/2025

NHS 111 Campaign🩺

The NHS 111 campaign encourages people to use the NHS 111 service when they have an urgent but not life-threatening medical need. The campaign promotes the NHS 111 service and how people can call, go online or use the NHS App to get assessed and directed to the right place for them.

You should still call 999 or go to A&E in an emergency when someone is seriously ill or injured and their life is at
risk.

If you need urgent medical help but you're not sure where to go, use 111 to get assessed and directed to the right
place for you. Call, go online or use the NHS App.

• Get to the help you need. If you need urgent medical help but you're not sure where to go, use 111 to get assessed
and directed to the right place for you. Call, go online or use the NHS App.

• NHS 111 can assess and direct you to the most appropriate local service, including your GP practice, urgent dental
care, pharmacy, or nearest urgent treatment centre. Call, go online or use the NHS App.

• NHS 111 can assess and direct you to the right place for you and, if needed, can arrange a call back from a nurse,
doctor, or paramedic. Call, go online or use the NHS App.
Wider Messaging

• If you or someone else is experiencing a mental health crisis you can call NHS 111 and select the mental health
option for 24-hour urgent mental health advice and support.

• NHS 111 is available 24 hours a day, seven days a week.

• People who need help in another language can call 111 and ask for an interpreter, British Sign Language (BSL)
users can contact 111 using the NHS 111 BSL interpreter service by visiting 111.nhs.uk, and text relay users can
call 18001 111.

• For more information go to www.nhs.uk/111

Find out when to get help from NHS 111, including how to use 111 and what problems 111 can help with.

11/11/2025

Please join us in a 2 minute silence today at 11am to honour our Veterans.

07/11/2025

Feedback Friday!💌

Some lovely feedback from one of our patients. You can also send anonymous feedback through the following link or there is a form in reception. https://www.cradleysurgery.nhs.uk/.../friends-family-test/

07/11/2025

FREE webinar for World Diabetes day!

Join us for a Type 2 Diabetes webinar Friday 14th November from 12:00 to 12:40 pm!

✔ Learn more about type 2 diabetes, how it develops and the ways it can affect your health.

✔ Discover the long-term benefits of addressing prediabetes early to prevent progression to type 2 diabetes and other associated health concerns.

✔ More practical tips on lifestyle changes including healthy eating, managing stress, improving sleep, and enhancing your environment.

✔ Discover free NHS resources available to support lifestyle changes

How to Join:

Patients can register and join the webinar here:

Join the World Diabetes Day webinar! Learn how to reduce your risk of Type 2 Diabetes through healthier lifestyle choices.

03/11/2025

Movember is here! Movember is here to change the face of men’s health. Too many men are dying before their time, and growing a moustache in November is a conversation starter for those difficult topics that could save lives. https://uk.movember.com/?home

*Trigger warning*

Did you know that in the UK, three out of four suicides are by men? This has to change. This month is a time to focus on men’s mental health, prevention and health promotion.

Have you noticed a friend’s change in mood? Maybe they’re not around as much, or they’re going through life changes? Reaching out can make all the difference. https://uk.movember.com/men-s-health/spot-the-signs

Here are a couple of local groups within the area:

Men walking and talking https://www.facebook.com/groups/510544513362798/?ref=share
www.menwalkingandtalking.co.uk

Men United- this group meets every other Friday at Barnards Green Cricket Club. 9:30-11:30. WR14 2ET.

Join a local MWAT walk near you. Friendly, no-pressure walks for men to chat, connect, and support mental health across communities in the UK.

24/10/2025

🎤Here at Cradley Surgery, we don't just share all the good feedback. Sometimes it's also good to share the bad so we can improve. Recent feedback: " I didn’t receive a telephone call as booked."
As this is anonymous, we cannot contact this patient directly to correct this. But what we can do is learn from this so it doesn't happen again and collect all relevant contact information at the start of the call. Please keep us as up to date as possible with your contact information to help us prevent this.

17/10/2025

Did you know... We vaccinated around 1000 patients in our covid and flu clinics. Offering great protection for the winter ahead ❄️