04/03/2026
Code of Conduct- (is now in force please take the time to read we will be giving physical copies that need signing.)
Spectrum Support Hub
Spectrum Support Hub is committed to providing a safe, welcoming, and supportive environment for all children, parents, carers, and families who attend our sessions. Our aim is to ensure that every individual feels respected, valued, and able to participate comfortably within our community.
We are an inclusive community based in Merthyr Tydfil. At present, there is no formal registration process required to attend; families are welcome to join and participate in our sessions. Our focus is on promoting wellbeing, connection, and positive shared experiences in a safe and supportive setting.
Community Expectations
To maintain a positive and respectful environment, all attendees are expected to:
• Treat others with dignity, respect, and courtesy at all times
• Demonstrate kindness and consideration toward children, parents, carers, volunteers, and staff
• Contribute to a safe, inclusive, and supportive atmosphere
• Respect the diversity, needs, and experiences of all families
• Follow any guidance provided by volunteers to ensure the smooth running of sessions
Communication and Conduct
Spectrum Support Hub is delivered by volunteers, many of whom are parents themselves, who generously give their time to support the community.
We welcome feedback and suggestions that contribute to the development and improvement of our services. However, negative, abusive, or disrespectful behaviour or comments will not be tolerated.
All communication, whether in person, in writing, or online, must remain respectful and appropriate. Any concerns or complaints should be raised directly and privately with a member of the team so they may be addressed in a constructive and timely manner.
Spectrum Support Hub reserves the right to take appropriate action where conduct falls below the standards outlined in this Code of Conduct.
Supervision of Children
All children attending sessions must be supervised at all times by a responsible adult.
This includes siblings and any additional children accompanying the family. The supervising adult must remain present throughout the session and is responsible for the safety, wellbeing, and behaviour of the children in their care.
The safety and wellbeing of all families remain at the heart of Spectrum Support Hub’s work.
We thank all members of our community for their cooperation in upholding these standards and helping us maintain a safe, positive, and supportive environment for everyone.
