06/10/2025
We’ve already been offering extended online consultation hours for over a year at Argyll House Surgery, but for anyone who may not have been aware, our online consultation provision is available from 8am to 6.30pm. This aligns with NHS England guidance to help improve access to care.
We also have our new Patient Charter, which sets out what our patients can expect from us and how you can support your practice. You can read it here: You and Your General Practice https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/
As we continue to work together to make improvements, there are a few things you can do to help support us:
• Be prepared: Before an appointment, think about writing down your symptoms, what you’re worried about, and what you want to talk about.
• Be on time: Being late for an appointment or unavailable for a timed call-back can affect other patients.
• Cancel if needed: If you can’t attend your appointment, please tell us as soon as you can so we can offer it to someone else.
• Use the NHS App or website: If you’re confident using smartphones or computers, you can book or cancel appointments, order repeat prescriptions, and see your test results online.
• Turn on notifications: If you use the NHS App, turn on notifications so we can contact you more easily. Please keep an eye out for messages.
• Order repeat medicines on time: Make sure you request repeat prescriptions in good time, so you don’t run out, and only order what you need.
• Join the Patient Participation Group: We have a group of patients who offer feedback on the services we deliver. Our website explains how you can join https://argyllhousesurgery.nhs.uk/patient-participation-group/
Practice Website for Argyll House
