19/11/2025
14 November 2025
We’re starting work near you soon.
Hello, I’m Luke from Thames Water and I’m writing to let you know we are investing in a programme
of work to upgrade our water pipes and we’ll soon be starting work to replace 1.5km of clean water pipe on Chislehurst Road , Elm Road and Station Road .
This is to reduce leakage, lessen the likelihood of burst pipes and reduce impact to your water supply
to ensure we can give you a more reliable service.
- The new plastic pipes are much stronger than the old pipes they replace.
- This will provide you with a more reliable water supply by reducing the risk of disruptive burst
pipes.
- By reducing leakage, we will need to take less water from the environment.
- The new, long-lasting pipes will help us continue to provide a reliable service now, and for
future generations.
We are sorry for the disruption this essential work will cause and will do everything we can to keep
this to a minimum.
When does work start?
Our work starts on Tuesday 6 January 2026 until April 2027. If that changes, we will write to you to
keep you updated.
Working Hours.
Monday – Friday from 08:00 until 17:00
Saturday 09:00 until 16:00
Sunday 10:00 until 16:00. Weekend works when required.
How are you affected
• Lane closures supported with temporary traffic lights will be used to maintain the flow of
traffic.
• There will be a need to suspend parking around our working areas. Look out for street
signage for more information on suspended parking.
• There will be a need to suspend bus stops as our work progresses.
• Pedestrian access will be maintained for residents and businesses.
• Access will be maintained for emergency vehicles.
• We are working with the local authority to assist with bin collections.
• We may also need to turn off your water supply for a short time. If so, we’ll send you a letter
with more details at the time.
We’re organising a drop-in session and would like to invite you to meet with our project team to
discuss these essential works and how they may impact you.
Venue: Morrisons Store Entrance, 1 Jenner Close, Sidcup DA14 6BF.
Date: Wednesday 26th November 2025.
Time: 16:00 – 19:00.
We look forward to answering any questions you may have.
We strongly encourage you to go along on the 26th and raise any concerns you have 💜
If someone you know needs extra help, sign up to our priority services register for free support, including braille bills and a dedicated emergency phone line.