Grovehurst Surgery

04/01/2026

Patient Access Survey
Please complete our Patient Access Survey. It takes around 2 minutes, and your feedback will help us improve how patients access our services. We’d really value your comments and suggestions.

Please submit your response by 20 January
https://forms.office.com/r/2d3N7K4Kiu

02/01/2026

11/12/2025

This link is a free way to assess your lifestyle by signposting you to relevant content!
The topics this includes are NHS, Physical activity, Quitting smoking, Eating well, Mental health, Drinking less

The Healthy Choices Quiz offers a simple way to assess your lifestyle across six themes. Upon completion, it provides an overall score and signposts users to relevant free NHS digital tools and content.

20/10/2025

https://www.nhs.uk/vaccinations/covid-19-vaccine/

20/10/2025

https://www.kmhealthandcare.uk/choosing-the-right-service

15/10/2025

Service update
Our IT connection has now been fully restored. Phone lines and our clinical system are working normally again.
Thank you for your patience while this was resolved.

15/10/2025

IT Outage
We’re still experiencing an IT outage. We’re awaiting an update from our IT provider and Kent & Medway ICB. We’re sorry for the disruption and will keep you informed of progress.

If your problem is urgent, please use NHS 111, your nearest Urgent Treatment Centre, or call 999 in an emergency.
Thank you for your patience.

14/10/2025

IT outage
A damaged BT network box has taken down our IT systems at Grovehurst Surgery. We are working urgently with our IT providers and BT Openreach to fix this. The issue has been escalated to Kent & Medway ICB for intervention so we can resume regular service as quickly as possible.

What this means right now

Online services (including appointment requests and messages) are currently unavailable.

If you need care

Life-threatening emergencies: Call 999.

Urgent, can-not-wait problems: Please attend your nearest Urgent Treatment Centre or A&E.

We’re very sorry for the disruption to your healthcare and appreciate your patience while we get this resolved. We’ll post updates here as soon as we have them.

14/10/2025

IT OUTAGE

Due to an unexpected incident affecting a local BT network cabinet, we currently have no internet access and are unable to process online requests. This affects access to our clinical systems and messaging services.

If your matter is urgent, please attend your nearest Urgent Treatment Centre or A&E.

If your condition is life-threatening, call 999 immediately.

For advice on urgent but non-life-threatening issues, you can also contact NHS 111.

We’re sorry for the disruption and appreciate your patience while BT works to restore services. We will provide an update as soon as systems are back online.