10/11/2025
Here we had a car in for a complaint regarding stop-start interrupting the radio when the engine restarts. During cranking the radio would briefly go off for a split second causing an irritation for the customer.
Initial global scan reveals no fault codes in any control module on the car. Testing the supply inputs to the radio to see what was going on, I found that the ACC On input for the radio was dropping out during engine cranking. This switch supply is fed from the DC-DC converter and has two modes of operation, during IGN on or engine running, the feed is passed directly from the ACC relay output via the DC-DC converter, however during engine cranking, the ACC relay opens disrupting the 12v supply to various components, the DC-DC converter is supposed to take over by supplying the voltage momentarily to the radio.
The DC-DC converter is located behind the top of the dash so doing testing there would be very difficult.
Looking at the wiring diagram we can see that the DC-DC converter gets a switched input from the starter motor relay to know when the engine is cranking.
Connector MC11 in the wiring diagram looks to be the best and closest place to test. I found that with IGN on it had around 4.5V and the ground control of the starter relay had 3.5V so I knew there was a problem.
Monitoring the voltage during cranking showed that the circuit was never grounded so the Voltage stayed the same, meaning that the DC-DC converter wasn't getting its ISG Start signal, hence why it never took over providing a supply to the radio.
Temporarily I jumped a wire from the relay to the pin for the ISG Start input to prove the system works and it did, no more radio going off during cranking.
The wiring runs through the bulkhead from the engine bay so I decided to take the PCB block out of the fuse box first to check if the wire was connected to the relay connector.
This is where the fault is found, a broken wire in the fuse box, after repairing it everything works as expected.
It took me two attempts to diagnose this, as I was looking at a wrong wiring diagram initially and something wasn't adding up 😅 it wasn't until I went directly on the manufacturers portal that I realised that I had been working with the wrong info.