20/11/2025
⭐ ⭐ VACANCY ⭐ ⭐
City Welfare Officer
Worcester BID / RTN Medical
Location: Worcester City Centre
Are you passionate about supporting your community, improving safety, and making Worcester a better place to live, work and visit?
Do you enjoy being out and about, engaging with people, and responding to real-time situations?
If so, this could be the ideal role for you.
Worcester BID, in partnership with RTN Medical, is recruiting a City Welfare Officer to join our frontline team. This is a visible, proactive, and highly rewarding role, helping to support businesses, deter crime and anti-social behaviour, and build a safer, stronger city centre.
About the Role
As a City Welfare Officer, you will:
· Patrol the city centre, providing a friendly and supportive presence for businesses and visitors.
· Respond to calls for assistance from businesses and CCTV, attending incidents where needed.
· Identify and deter anti-social behaviour, escalating issues to the appropriate partners.
· Carry out business welfare checks and build strong relationships with levy payers.
· Coordinate the CityNet radio system and provide in-store loss-prevention and radio training.
· Work closely with West Mercia Police, Worcester City Council, Worcester Cares, and other key partners.
· Maintain accurate records, intelligence reports and monthly updates for the BID leadership team.
This is a dynamic, varied role where no two days are the same. You’ll make a real difference to Worcester’s safety and community wellbeing.
What We’re Looking For
We’re seeking someone who is:
· Friendly, confident, and approachable
· A strong communicator who can handle difficult situations calmly
· Reliable, professional and community-minded
· Comfortable working outdoors and patrolling in all weather
· Able to work independently and as part of a supportive team
· Organised with good record-keeping and basic IT skills
Desirable:
SIA licence (or willingness to train), first aid skills, experience in community safety, CCTV, retail security, or customer-facing roles.
What We Offer
· Full training provided (including radio use, conflict management, loss prevention, first aid etc.)
· Supportive and collaborative team environment
· Opportunity to make a visible impact across Worcester
· Uniform and equipment provided
· Progression and professional development opportunities
How to Apply
Please send your CV and a short cover letter explaining why you’re the right fit for this role to: enquiries@rtn-training.co.uk
