28/11/2025
Online shopping this Black Friday? 🖱️ 💳📦🛍
Changed your mind about what you bought? 🤔
ℹ️ When you buy something online from an Irish or EU website, you get an extra protection of a 14-day cooling off period, where you can cancel or change your mind, without giving a reason.
📢 The 14 days start once you physically get the goods.
⚠️ Some products are excluded from the 14-day cooling off period, such as:
🟥 Personalised or custom-made items
🟥 Food that spoils quickly
🟥 Earrings or swimwear, that can’t be returned for hygiene reasons
🟥 Hotel bookings, car rental, or concert tickets
🟥 Transport services like bus, rail, or air
📦 The cost of the return postage is usually paid by you or the seller, depending on the seller’s return policy. The seller must tell you before you buy a product whether you will have to pay the return postage. If they don’t, you can claim the costs back from the seller.
⚠️ If you buy online outside of the EU, you may not have the same rights, so check the seller’s return policy before you buy.
