14/08/2021
No matter what business, it should be managed with conscience
In order to ensure quality services, Wellous has never allowed direct distributors to sell Wellous products on other shopping platforms. In other words, any Wellous products that you see on these platforms are against the company's rules. In addition to losing prices and selling defective products, these direct sellers also mislead customers to buy expired products.
Unfortunately this happened to my friend 😢 This friend where we don't know each other, but I am very happy that she will come to me when she encounters a problem, and she is willing to disclose all the evidence, hoping that no one will be innocently fooled.
By the way, my friend bought Liveon on Shopee, and in the option column she chose two boxes. When she received the goods, she realized that has expired. My friend immediately Whatsapp the seller for further information as it mention genuine product. Who knows that seller just said that Liveon can still consume even after a year of expiration 😳. I have been Wellous Authorize Dealer for so long and I have never heard of such a thing. My friend then applied for a refund, and the seller rejected it.
What's more, my friend also discovered that there complain of selling expired product to elderly since 2020 😨. It just that the feedback has been deleted and there is not much for a elderly can do.
In fact, all Wellous products have a strict policy in ensureing quality and genuine product. As long as the customer receives any dissatisfaction (including packaging), you can request return & exchange. However, since this product is a shopee incident (that is, illegal sales), it is not under the Wellous guarantee. I really want to help, but I can't do much. What we can do now is to make things public so that everyone is on guard.
Finally, I hope that all our beloved and loyalty customers can purchase products directly from Authorize Wellous Dealer/ After all, we all have professional experience and knowledge to ensure that your money is worth it and even help you save money on expenses. The most important thing is that if something happens, we can handle it for you. So don't buy with strangers just because it's cheap. You don’t actually save as much as you think. Moreover, these sellers are all people who knowingly committed crimes, and their moral qualities are self-evident. Things related to health are not worth the risk.
If the person who concerned reads this article, I want to tell you:
Wellous product has been consume by many children and elderly. All we hope is to solve your problem and improve your health.
