Nkechi Angela

22/05/2025

"EDUCATION IS A SCAM"

Growing up, I spent a lot of time at my uncle’s house (Mum's elder brother) while attending university because he lived in the same town I had my universityeducation.

He had a house help named Nkemdirim who was a little older than me, who had never been to school and came from a very remote village. Obviously my uncle’s house was his first time of coming to town.
My uncle and I tried encouraging him to learn a skill or start a business, but Nkemdirim preferred opening a small local restaurant instead. He ran it at his own level.

One day, my uncle told me, “If you ran this same restaurant, you'd do it differently and make more money because you're educated.”

That moment stuck with me; so education shapes how we manage things.

EDUCATION IS NOT A SCAM!!!

Fast forward to my birthday a few days ago, I needed a makeup artist and ended up at a small salon with a banner offering "free makeup." I never noticed the free advert though.
While I was getting my makeup done, another woman came in and asked about the free service. The artist laughed and said it was just a strategy to attract customers.

She had half education and could barely communicate in English language.
She started schooling me about STRATEGY and how adding a free makeup service to the advert, which she does not actually offer is her best STRATEGY to attract clients. Being that I did a program on business development strategy and one of my courses currently in school is STRATEGIC BUSINESS MANAGEMENT I knew immediately she needed help.

She has the idea but lacks the intellectual capability to apply that her idea. So I had to educate her properly about business strategy, you do not apply a strategy that questions your integrity.

How can you advertise a service to be free, a client came, hoping to get a free service only for you to tell her that it's a prank (because that's not strategy) just to get her to come.

Trust me, you have lost that client and other clients that would have come through her.
You have also punctured your integrity.
If she had a little more education, she would have known that what she was doing was a PRANK and not a STRATEGY.

AGAIN, EDUCATION IS NOT A SCAM!!!

Now the picture attached also proves that education is not a scam

Then there was the cake vendor. A client asked her to write “Happy Birthday on both cakes.” She misunderstood and literally wrote “Happy Birthday on both” on each cake. A simple mistake—but one that basic education could have prevented.

These moments made one thing very clear: EDUCATION IS NOT A SCAM.
Even in small businesses, a little education can make a big difference.

The post emphasizes that while education alone doesn't guarantee success, it enhances understanding, decision-making, and credibility in any business.

I am coach Angela,
A HMO Manager
A HR personnel
A Hospital Administrator
A workplace Attitude And performance coach

Talk to us about all your administrative processes optimization.

Email: angymoreconsult@gmail.com
☎️ 08080760245

19/05/2025

IT'S MY BIRTHDAY!!!

Today, I celebrate not just another year, but a fresh chapter.

This birthday hits different. I’m not just older,

🔸️I’m upgraded.
🔸️I’ve outgrown the old version of me.
🔸️I'm rebranding with intention.
🔸️I'm refining my purpose.
🔸️I'm re-announcig my presence.
🔸️I'm re-introducing the way I show up in every space.

I'm rebranding myself, not just with new looks,
but with new habits and new connections.

🔹️This gives satisfaction.
🔹️This is therapeutic.

Growth is the goal, and this year, I’m giving in everything for growth unmistakable and unapologetic.

This is the new me.

Happy Glorious birthday to the new me.

15/05/2025

ATTITUDE IS EVERYTHING

Yesterday, I wrote a test that reminded me—once again—why attitude can make or break you.

Let me start by saying: the course itself is tough. Statistics (Qualitative Analysis) is no joke, especially with the professor handling it. But this post isn't about the difficulty of the course—it's about how we approach the things that matter, particularly our attitude.

If you’ve followed me for a while, you already know how much I emphasize ATTITUDE. It’s not a hype or overrated, attitude actually determines the quality of your decisions, your growth, and ultimately, your success. A poor attitude leads to poor results. It’s that simple.

Back to the test.

We had known about this test for two weeks. Everyone had time to prepare. On the day of the test, I left home a little after 8 a.m. because we were supposed to have a 10 a.m. session with another professor before the test. Just before reaching the university, I saw a notice: the 10 a.m. class had been canceled to allow us more time to prepare for the statistics test. I was glad. Everyone in the university ( both lecturers and students) all know the personality of the statistics professor.

Not sounding so perfect, I arrived at the hall by 9:05 a.m for a 12 O'clock test. I met a few classmates already revising. That was impressive. Then, the instruction came to my mind:
“Use a 2A (20-leaves) exercise book.”

Now, here are the main issues.

1. Ignoring Instructions

While we were having our revisit, one of my friends walked in with a 40-leaves exercise book. I reminded her that the instruction was for a 20-leaves book. Her response?
“I already have this at home. No point wasting it, 40 and 20 leaves are the same.”

Really?

• Are 20 and 40-leaves exercise books the same?

• Do you realize that not following instructions can cost you marks—sometimes, everything?

• You can answer every question correctly and still score zero simply because you didn’t follow the rules.

Imagine a professor, faced with dozens of 20-leaves books, spotting a 40-leaves. What does he do? He sets it aside. That’s an automatic zero. Why? Because the first rule of academic success is: Follow Instructions.

2. Lack of Preparedness

The test was scheduled for 12 noon. The professor arrived 5 minutes early, saw only a few of us, and asked us to call our classmates. He even gave us an extra 5 minutes. We started at 12:05 p.m.

Yet people strolled in at about 1:00 p.m. just 30 minutes before the end of the test!

Some forgot their calculators for statistics test.
Some brought foolscap sheets instead of the required 2A exercise book.
Others were out looking to buy the 2A exercise book while the test was ongoing.

We were all given the same information, the same timeline, but yet our attitudes set us apart.

It left me thinking:
What’s wrong with us?
Why do we treat serious things so casually?
Why do we keep sabotaging ourselves with poor attitudes?

Let me say this loud and clear:
No skill, no knowledge, no intelligence can compensate for a bad attitude.
Your attitude determines whether you succeed or fail, both in school and in life.
That is why in my previous post on: WHAT SHOULD HR MANAGERS PRIORITIZE DURING HIRING, I placed attitude as number one on the order of priority.

Let’s do better. It starts with something as simple as following instructions.

My name is Angela.

I am your workplace Attitude And performance coach
HR Manager
HMO Manager
Hospital Administrator
Customer Service Manager

Send us a Dm for all your administrative processes optimization.

☎️ 08080760245

13/05/2025

WHAT SHOULD HR MANAGERS PRIORITIZE DURING HIRING?

As Human Resource Managers, our roles go beyond screening resumes and conducting interviews—we are strategic partners, behavioral analysts, and organizational caretakers.

We must understand the evolving workforce landscape, especially in the era of Generation Z,Gen-Z This generation brings fresh perspectives, diverse strengths, and unique expectations. To effectively recruit and retain them, we must understand their interests, motivations, and developmental needs.

About a decade ago, I realized that candidates submit impeccably written applications, yet their responses during interview sessions often failed to reflect the content of their resumes. To address this, I introduced a simple but effective method: once a candidate arrived at my desk, I would ask them to handwrite their application in my presence. The result was revealing—almost 50% of candidates could not replicate their submitted application, indicating external authorship or misrepresentation.

In one of those sessions, I met this young lady whose performance wasn't so excellent. However, she displayed a very strong willingness to learn, a positive attitude, and an openness to feedback. Despite her initial shortcomings, I decided to take a chance on her. Today, although we no longer work at the same organization, she remains one of my best girls and among the outstanding professionals I’ve ever mentored.

This experience reinforces a vital point:

So, can we identify character and attitude during an interview?

Yes, we can—and we must. While skills can be taught and knowledge can be acquired, character and mindset are much harder to instill. They are shaped by one’s environment, upbringing, and personal values.

As HR professionals, we are seen as parents, priests, and psychologists—able to read behavior, understand motivations, identify signs of teachability, humility, resilience, and integrity—qualities that no degree can guarantee.

Here’s a suggested hierarchy to guide hiring decisions:

1. Character & Attitude – The foundation of professional integrity and work ethic.

2. Interest & Passion – learning, adaptability, and long-term engagement.

3. Knowledge – A good understanding of the field or role.

4. Skills – Practical abilities relevant to the position.

5. Competence – Ability to apply skills and knowledge effectively.

6. Qualifications – Academic or professional credentials.

7. Experience – Valuable, but not always essential. Many can learn and thrive on the job.

“Hire hard to train less.” This means being diligent and uncompromising during recruitment. Clearly define job specifications and stick to the standards. By hiring thoughtfully, you reduce future training needs and ensure better cultural fit.

So,
Skills can be taught. Competence can be developed. But character, mindset, and values are innate qualities that define the potential of any employee. In every hiring decision, let attitude lead the way.

12/05/2025

The power of feed back

Over the weekend, a friend called me that she was coming to the house for us to conclude on a pending business discussion. I had to suspend all my schedule for that weekend because of her visit, I had to even suspend my usual weekend cooking because I wouldn't want to be distracted while she was...

24/04/2025

▪︎Are you a Hospital owner?

▪︎Are you worried that your Hospital is not getting the visibility it requires?

▪︎Are you worried you have low patient patronage?

▪︎Do you want to restructure your system to
stand out.

Do you know there's a whole lot of special and unique services you offer and people are not aware of them?

Come closer!!!!

My name is Angela.
✅ I am a Hospital Administrator
✅ A HMO Manager
✅ A HR personnel
✅ A customer service manager
✅ A workplace Attitude And performance coach

🔹️I am here to help you build a workable adminitrative system in you facility,
🔹️Help you on how to block financial loopholes and increase your sales and finances.
🔹️Build a strong and productive workforce/staff
🔹️Build a formidable team
🔹️Build a patient base that would choose your facility over and over again
🔹️Help you promote those special services you offer that people are not very much aware of.
🔹️Help you streamline your HMO processes. 🔹️organize your HMO billing system to reduce bills denials and facilitate prompt payment of your HMO bils.

Send us a DM or contacts us for all your administrative processes optimization.

We are just a dial away.

08080760245

23/04/2025

HOW DO YOU MANAGE THE INTRODUCTION OF CHANGE IN YOUR SYSTEM?

So recently this MD reached out to me.
His facility was almost crashing because he introduced a new ERP system.

As at the time I came in;
▪︎He has already lost reasonable amount of revenue,
▪︎The manual system he was using initially has been altered.
▪︎Most of his patients/clients were already leaving his facility due to long waiting time as a result of the new system they do not understand clearly and the old system which has been altered.

A whole lot was happening to him at the same time.

Now the big question is; How do you handle or manage the introduction of a new system or new machine or an innovation?
A lot of organizations make this same mistake and they pay dearly for it.

Change Management should follow a systematic framework to ensure that implementation is done smoothly and successfully without altering the already existing system.

Before you introduce any change or an innovation in your facility or organization here are the first things you should do.

✅ Identify the need for that change by conducting NEEDS ASSESSMENT of the areas that require change and what needs to be changed.
✅ Identify the gaps between the current state of your system and the desired or new state.
✅ Conduct a comparative assessment between the advantages of the change and its threats.
✅ Conduct a risk assessment strategy to identify and mitigate potential obstacles.
✅ Prepare for the change by training your employees on how to handle and manage the change before it is fully implemented
✅ Develop a change management strategy
✅ Introduce the change in stages.
✅ Implement the change

After the change has been fully implemented, the following should be done for monitoring and evaluation.

🔹️Assign roles and responsibilities to change agents
🔹️ Provide regular training and retraining to employees
🔹️ Monitor the progress of the change against outlined KPIs
🔹️ Manage resistance to change
🔹️ Address every emerging challenges as they come.

By this, the outcome of my intervention is already known.

So send us a DM today for all your administrative processes optimization.

☎️ 08080760245

22/04/2025

As a Dr or hospital a owner, do you know how much you lose everyday due to wrong Implementation of HMO processes?

Hear this!!!

Wrong Implementation of HMO processes is the easiest way to lose revenues and it doesn't come in small amount.

60% of patients you see daily in your hospital are HMO enrollees and this has made it very important that you look deeply into your HMO department and it's daily works.

With the high cost of medications and other hospital consumables, not forgetting the high cost of running the hospital ranging from dissel, high electricity bill, staff wages, maintenance etc. You can not afford to lose a kobo to your business partners or your competitors.
It may not be the fault of your HMO officers because they may not really know or understand the nitty gritty of the workings or operations of the Health insurance policies.

Talk to us today in the areas you are having challenges with your HMO processes.
Let us help you block those loopholes and improve your revenue generation by:

✅ Doing a thorough work on your utilization
✅ ️Harmonize your billing system
✅ ️Teach your billing officers how to apply right pricing to right services while maintaining agreed tariff HMO policies
✅️ Making sure enrollees do not receive services they are not covered for
✅ Identifying enrollees whose policy has expired.

These are some of the avenues hospitals lose revenue to the HMO, and believe me, no matter how much reconciliation you do with the HMO, you can not get these payments because they fall short of the Health Insurance billing policy.

My name is Angela
I am a Hospital Administrator
A HMO Manager
A HR personnel
A customer Service Manager
A workplace Attitude And performance coach.

I am here to help you run and manage your system and your staff effectively and efficiently.

We are just a call away..

Send us a DM or call
☎️ 08080760245

16/04/2025

THE DIFFERENCE IS IN THE "HOW"✴

🔹️Have you ever wondered why two different organizations or facilities that offer same services, on the same band category, having same capacity in everything but one is thriving more than the other?

🔹️Have you also wondered why one company is making more sales than the other company despite selling same product, same price or even lesser price?

🔹️Have you also wondered why that staff is being more productive despite doing same thing as you?

✅The difference is in the "HOW" they do what they do.

As a Doctor, how do you do your ward round? Do you see all the patients in the ward without connecting with any of them or their problems?

While another Doctor would do the same ward round, see all the patients, connects with the patients and their problems, and then offer a solution to their problems.

Only then you would discover that some patients you see on hospital beds, their problems are not basically medical but psychological, they do not need paracetamol but counseling. They need just someone to talk to.

✅The difference is in the "HOW"

▪︎As a front desk officer, HOW did you attend to that client?
▪︎ As a customer service personnel, HOW did you respond to that client?
▪︎ As an administrator, HOW did you manage that situation?
▪︎As a top manager, HOW do you take strategic decisions?
▪︎ Even as a cleaner, HOW do you clean the offices and the office environment.
▪︎As a security guard, HOW do you direct clients to park their vehicles. Do you know that as little as not getting the phone number of a client who parked behind another vehicle could disrupt both the operations of your organization and that of your client.

✅The difference is in the HOW.

With my over 15 years working in the hospital and in other administrative capacities, I am here to share my experiences with others to learn from.

I am here to help CEOs and Hospital owners to streamline their administrative processes, manage their HMO operations, help them plan and manage their workforce, organize their work flow, train and provide professional development for their staff.

I ultimately help organizations, individuals and teams not only improve on what they do but calibrate on HOW they do what they do.

This platform promises to give you everything you need to help you navigate through your work and your work environment.

My name is coach Angela.

I am a Hospital Administrator
A HMO Manager
A HR personnel
A customer service executive
And your Workplace Attitude And performance coach.

15/04/2025