30/11/2025
On Friday(two days ago), we had a meeting with one of our stakeholders for the Smart HMS system. We went in thinking it would be another technical requirements session—features, integrations, workflows. But the conversation ended up revealing something deeper.
As they talked about their daily challenges, their frustrations, and their hopes for how the hospital could run better, something became clear to me: software is not really about the software. It’s about people.
It’s about understanding how a nurse feels when she’s overwhelmed with paperwork.
It’s about listening to a doctor who just wants a system that won’t slow him down.
It’s about supporting administrators who are trying to keep everything running smoothly under pressure.
In that room, it wasn’t lines of code that mattered. It was empathy. It was clarity. It was trust.
I realized that our job isn’t just to build a “smart” system—it’s to build something that adapts to people, not the other way around. Something that respects their time, reduces their stress, and fits naturally into their world.
That meeting reminded me that great software comes from paying attention. From asking the right questions. From listening more than speaking. From understanding the story behind every feature request.
Technology is powerful, but people are the heart of the system.
And just two days ago, I saw that more clearly than ever.
~Ewherhe Akpesiri