01/12/2025
TRMD Clinic Patient Guide - For Your Reference
Dear Patients,
Hereβs a handy guide to make your visit and communication with us smooth and convenient.
1. Clinic Hours
* Consultations are available from 11:00 AM to 6:00 PM, MONDAY to SATURDAY.
* Messages for clarifications may be sent from 10:00 AM to 7:00 PM, MONDAY to SATURDAY.
* The clinic is CLOSED on SUNDAYS.
* Messages received outside these hours will be attended to on the next clinic day.
* For urgent concerns outside clinic hours, please proceed to the nearest emergency facility.
2. Appointments
* We encourage booking appointments ahead of time.
* Walk-ins may be accepted depending on availability.
* If you will be late or need to reschedule, kindly inform us so we can adjust accordingly.
3. Payments
* Consultation and procedure fees are settled on the same day.
* Modes of payment accepted: Cash, GCash, Bank Transfer.
4. Senior Citizen & PWD Discounts
* We honor Senior Citizen and PWD discounts for all medical consultations and medical services (excluding cosmetic services).
5. Medical Certificates / Fit-to-Work Documents
* Medical certificates and fit-to-work documents are formal medical records that need careful assessment and proper documentation. Since these require additional time to prepare, they have a separate fee and can only be issued after a consultation and when medically appropriate.
6. Document Re-Issuance
* Requests made after the consultation day for re-issuance of lost or misplaced documents
(e.g., prescriptions, certificates, or other clinic paperwork) will have a β±100 administrative fee.
* This covers:
- Review of your chart
- Re-preparation and verification of details
- Secure processing and sending of documents
7. Follow-Ups
* Follow-up visits are considered separate consultations unless the doctor specifies otherwise.
8. Procedures
* For your safety, please inform us of any allergies, medications, or medical conditions before any procedure.
9. Confidentiality
* All patient information, records, and images are handled with strict confidentiality according to medical privacy standards.
Thank you for reading through our patient guide. Your support and understanding help us serve you better.
~TRMD Clinic