I.T. & Business Process Association of the Philippines

27/03/2026

Always on. Always ready. Always resilient. ⚙️

As the IT-BPM industry navigates rapid shifts in technology, workforce dynamics, and client expectations, resilience continues to define how organizations sustain performance and deliver at scale.

In our webinar, Always On: Building Operational Resilience for the IT-BPM Industry, industry leaders and experts came together to unpack what it takes to stay reliable across markets, time zones, and disruptions.

The discussion highlighted how organizations can strengthen resilience across people, processes, and technology, ensuring continuity, building trust, and enabling long-term growth in an increasingly complex environment.

Genny Marcial, BRC Committee Lead and Head of Membership, IBPAP, set the context by emphasizing that trust is at the core of the industry, and that operational resilience is key to sustaining reliable, uninterrupted delivery at scale.

We extend our sincere thanks to our speakers and partners:
* Tonichi Parekh, VP for Client Success, Concentrix; BRC Chair and Board Trustee, IBPAP
* Dr. Joel Andres, Medical Director for Medical Services and Occupational Health, International SOS
* Dr. Noel Bernardo, Medical Director for Public Health and Consulting, SEA, International SOS
* Julie Alvarez, Workplace Service Delivery Sr. Manager, Accenture
* Jeffrey Perez, Supervising Science Research Specialist and Geologist, PHIVOLCS-DOST

Our event host:
* Nicca Nevado, Business Continuity Manager II, RELX | Reed Elsevier

Thank you for sharing valuable insights that will help move the industry forward.

The conversation continues as we collectively build a more resilient, future-ready IT-BPM sector.

27/03/2026

How do you transform a business without pressing pause?

DXC Technology is doing exactly that: reworking systems, integrating AI, and delivering complex solutions while operations continue to run at scale.

In this episode of IT Factor, DXC Technology President for Consulting and Engineering Services Ramnath Venkataraman shares how this happens in practice, and why the Philippines plays a central role in driving high-value work and shaping transformation in real time.

Watch the full episode, out now, to learn more. [LINK IN COMMENTS]

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IT FACTOR, IBPAP’s vlogcast dedicated to uncovering the key insights and game-changing developments shaping the Philippine IT-BPM sector. Whether you’re a business leader, industry expert, or IT-BPM professional, this is a conversation you won’t want to miss.

IT Factor is available on Spotify, YouTube, and all official IBPAP social media channels.

27/03/2026

In the face of today’s energy challenges, let's choose intention over consumption.
​
This Saturday, March 28, from 8.30 PM to 9.30 PM, the PH IT-BPM joins the global community for Earth Hour 2026.

Switch Off to Power Resilience
* ​Turn off lights that are not in use.
* ​Unplug non-essential equipment.
* ​Shut down idle workstations.
* ​Optimize office climate control.

Because every watt saved is a step toward a more resilient energy grid.

​As we pause, let’s consider the long-term shift: Transitioning to Renewable Energy (RE). Adopting clean power is a necessary step toward securing a sustainable industry.

Turn the hour into a catalyst for immediate action, one light, one switch at a time.

27/03/2026

Last call for nominations!

Today marks the final day of submission for entries to SOLAIA: The IT-BPM Awards 2026.

Showcase the initiatives and milestones that set your organization apart.

Secure your place on the SOLAIA stage on June 11, 2026.

27/03/2026

26/03/2026

2 years. 21 of the industry’s movers and shakers. The same rapid-fire question rounds 🔥 and answers you won’t forget 🎙️

From fun picks to personal takes, these moments show a different side of every guest. Real, spontaneous, and always interesting. That’s what Promptly Speaking has always been about.

2 years down. On to the next! 🚀

🔈This podcast is proudly presented in collaboration with Podcast Network Asia.

26/03/2026

The Heart of ESG: Celebrating the Women Behind Our Mission

As we approach the close of Women’s Month, in this edition of we want to take a moment to honor the women of the PH IT-BPM’s ESG Core Committee.

Commitment to a sustainable future is driven by the dedication of people who lead it. These women behind our mission provide their expertise with passion and compassion to elevate the Philippines as the undisputed global leader in sustainable services by 2028.

Celeste Ilagan, Lea Villanueva, Beth Pamatmat, Bea Lim, Jennel San Antonio, Marijo Endriga, thank you for your visionary leadership and commitment!

A Collective Effort
We also want to give a special shout-out to the most active, supportive, and empowering allies in the ESG Core Group. Danny Condecido and Von Karlo Alday, your partnered stewardship makes our progress and success inevitable.

Together, we are building an industry where everyone has the space to lead and the heart to grow.

26/03/2026

1 day left to nominate!

Submit your nominations for SOLAIA The IT-BPM Awards 2026 until tomorrow, March 27, 2026, and highlight the work, initiatives, and achievements making an impact across the industry.

Book your tickets for June 11, 2026, and witness excellence take the spotlight.

25/03/2026

Congratulations to the WIA Elevate cohorts! ✨

Recognized during the IBPAP-Infosys C-Suite Forum: Give to Gain: Inspiring New Futures, Opening Spaces, and Yielding Shared Purpose, these transformative leaders completed their WIA Elevate program exemplifying transformative leadership, strengthening executive competencies, and championing inclusive growth in the IT-BPM industry:

• Rorie Joy Pineda-Amistoso
• Jaquelyn Barrios
• Marianne Castillo
• Marie Grace Cruz
• Maria Carmela Manansala
• Zotea Kathleen Diaz-Lim

Also recognized for their participation:
• Luz Monica Yballe Cabañgon
• Rhoda Quila

Together, we continue building a leadership pipeline where more women are prepared, supported, and empowered to lead. 🚀

24/03/2026

Great leadership shows in how many others it helps grow. ✨

During the IBPAP-Infosys C-Suite Forum: Give to Gain: Inspiring New Futures, Opening Spaces, and Yielding Shared Purpose, mentors of the WIA Elevate Program reflected on their own leadership journeys and how they now guide the next generation of leaders in the IT-BPM industry. They shared how leadership goes beyond performance, focusing on mentorship, creating opportunities, and building environments where others can step forward with confidence.

The session, moderated by Oscar Sañez, Health and Fitness Coach and Former President of IBPAP, explored the importance of paying it forward, fostering inclusive cultures, and developing leaders through real support and lived experience.

Featuring:
• Paolo la’O, Country Head for International Business Operations, Dexcom Philippines
• Mirei Magallona, Country Leader, NCC Group
• Raoul Teh, Head of Country, Capital One Philippines
• Nora Terrado, Independent Corporate Director, Stratpoint Technologies 🤝

Because leadership grows stronger when it is shared. 🌱

24/03/2026

Women leaders are stepping into bigger roles and shaping what leadership looks like today. ✨

At the IBPAP-Infosys C-Suite Forum: Give to Gain: Inspiring New Futures, Opening Spaces, and Yielding Shared Purpose, women leaders from the WIA Elevate Program shared how they are expanding their impact across their organizations, bringing a more intentional and inclusive approach to leadership. The conversation, moderated by Hazel Zaide-Delos Santos, Country Manager of ING Hubs Philippines, highlighted the importance of mentorship, visibility, and creating pathways that enable more women to grow into leadership positions.

Featuring insights from:
• Marianne Castillo, Delivery Managing Director, Accenture Technology Centers in the Philippines
• Gracie Cruz, Senior Director of Training and Quality, Carelon Global Solutions Philippines
• Jaquelyn Barrios, Vice President for HR, Genpact Philippines
• Niña Diaz-Lim, Head of Operations for Service Delivery, Actuate Builders 🤝

Let’s continue to create space, support one another, and open more pathways for women to lead across the industry. 🌱