RelateCare helps connect patients, providers and caregivers RelateCare began as a joint venture between RigneyDolphin and the Cleveland Clinic.
By combining RigneyDolphin’s excellence in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. Since then, RelateCare has grown consistently as an independent organization. We have expanded our geographical reach across the US and now have clients in over 15 states, from Maine, to Texas to San Francisco. We count among our clients some of the best hospitals in the nation, and are always striving to expand the range of products and services we provide that allows patients to connect with their providers in a safe, convenient and timely manner. Address:
IRL: Unit 10/11,
IDA Industrial Estate,
Cork Rd
Waterford Ireland
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US: 3615 Superior Ave, Suite 4406C
Cleveland, OH 44114
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02/27/2026
This week, CEO Conor O'Byrne, represented the RelateCare team as a panellist at the launch event on February 24th, hosted by Ambassador Walsh and the U.S. Embassy team (U.S. Embassy Dublin). The discussion focused on the advantages of doing business in the United States and highlighted how SelectUSA serves as a comprehensive, one‑stop resource for companies seeking to expand into the U.S. market.
This event also formed part of a broader series marking 250 years of America, underscoring the continued strength of U.S. Ireland economic ties and the shared commitment to fostering investment, growth, and collaboration.
02/20/2026
RelateCare is delighted to welcome CEO Edel Murphy and Client Experience Director, Kelly McGrath from West Assured onsite this week as they formally presented our leadership team with our ISO/IEC 27001:2022 Certification.
This milestone is especially significant as it marks our successful transition West Assured as our INAB accredited certification body in Q4 2025, and the beginning of a strong and collaborative partnership.
West Assured’s people‑first approach has been central to supporting us throughout our ISO/IEC 27001:2022 certification transition journey. Their commitment to impartiality, quality, and genuine partnership has provided clarity and confidence at every stage of the process. Their ethos, A Better Way, mirrors our own commitment to continuous improvement and collaboration and they bring a refreshing human touch to certification.
We are grateful for West Assured’s guidance and proud to work alongside a partner whose values so closely align with ours. Together, we continue to raise the bar for security, compliance, and operational excellence.
In the picture from the RelateCare team - John Sweeney, Director of Cyber Security & Compliance.
02/19/2026
🌙 Ramadan Mubarak 🌙
Wishing everyone observing this holy month a peaceful and blessed time.
02/17/2026
🥞 Happy Pancake Tuesday! 🥞
The Team kicked off the morning with a stack (or two!) of delicious pancakes. A sweet start to the day!
02/04/2026
Today marks World Cancer Day 2026!
Honoring every story. Supporting every journey.
01/20/2026
RelateCare is delighted to sponsor Brian McSweeney (middle-right) of the Special Olympics Waterford Club, who has been selected for the Munster Special Olympics squad heading to the Ireland Summer Games in Dublin this June.
Brian will be joined by 62 athletes from Waterford, Ireland and we look forward to cheering them on.
Best of luck to Brian and the entire team! 👏
Also pictured below is Emmet O’Toole (Waterford Special Olympics Coordinator, (middle-left), Billy Nolan (left), and Kevin Kehoe (right)
01/19/2026
Today we acknowledge Martin Luther King Jr. Day , a time to reflect on his contribution to fairness and equality.
12/31/2025
Wishing You a Happy New Year!
As we close out 2025, we want to thank our clients, partners, and our team. Your support has been key to our shared success. Here’s to new opportunities and continued growth together in 2026.
Wishing you and your loved ones a healthy and prosperous year ahead.
12/23/2025
Merry Christmas from The RelateCare Team!
Thank you to our valued clients, partners and team for the continued support, dedication, and collaboration this year. We look forward to continued success in 2026.
Wishing you and your loved ones a warm and joyful Holiday Season.
12/10/2025
🎅 Santa Claus Came to Town! 🎅
Santa Claus visited RelateCare over the weekend! Thank you to everyone who joined us for a day filled with joy, laughter, and holiday cheer. It was wonderful to see so many smiling faces and festive spirits.
12/03/2025
Celebrating Excellence at RelateCare!
We recently hosted our 2025 Employee Recognition Award Ceremony to honor the incredible dedication and achievements of our team.
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On Wednesday 26th November, RelateCare proudly hosted our 2025 Employee Recognition Awards both in person and virtually. This is an annual celebration that highlights individual accomplishments, employee excellence and long service awards.
12/02/2025
RelateCare is excited to attend the National Primary Care Summit 2025 at the Killashee Hotel, Kildare this Thursday!
This inaugural event is shaping the future of Primary Care in Ireland. A day full of insightful sessions, networking, and collaboration with leaders across healthcare, policy, technology, and investment awaits.
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RelateCare began as a joint venture between the Cleveland Clinic and Rigneydolphin. By combining Rigneydolphin’s experience in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare provides leadership in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. With locations in Ireland and the USA, RelateCare develops relationships with clients to deliver innovative and unique opportunities to address current and future healthcare challenges.
Healthcare is unique in that not only does it demand the highest degree of excellence and flexibility, it also must ensure that patient care is always the priority. By focusing solely on this sector, companies like RelateCare can understand the nuances and intricacies associated with healthcare call center operations.
Success demands a strong partner-centric approach to business and a commitment to creating a culture of lean thinking and collaboration, where the focus at all levels throughout the organization is on continuous improvement.
As healthcare organizations are attempting to increase care quality, reduce costs, gain market share and offer patient-centric solutions RelateCare offers organizations the tools, support, processes, and knowledge necessary to reach their goals. Some organizations are facing staffing shortages, shortages of affordable space, inadequate technologies or the correct know-how to repair underperforming business units within their organization.
With a blend of both onsite consultancy and outsourced contact center solutions, customers can be assured that they are benefiting from best practice initiatives in consultancy engagements. Effective patient communication solutions connect healthcare providers to their patients and customers while improving the overall patient experience and quality of care.
