RelateCare

RelateCare RelateCare helps connect patients, providers and caregivers RelateCare began as a joint venture between RigneyDolphin and the Cleveland Clinic.

By combining RigneyDolphin’s excellence in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare is uniquely positioned to provide the very best in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. Since then, RelateCare has grown consistently as an independent organization. We have expanded ou

r geographical reach across the US and now have clients in over 15 states, from Maine, to Texas to San Francisco. We count among our clients some of the best hospitals in the nation, and are always striving to expand the range of products and services we provide that allows patients to connect with their providers in a safe, convenient and timely manner. Address:
IRL: Unit 10/11,
IDA Industrial Estate,
Cork Rd
Waterford Ireland
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US: 3615 Superior Ave, Suite 4406C
Cleveland, OH 44114
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04/29/2026

RelateCare’s 24/7 Nurse Triage services provide patients with round‑the‑clock access to Registered Nurses delivering evidence‑based clinical assessment and guidance. Supporting timely, appropriate care and continuity across the care journey.

👉 Learn more: https://relatecare.com/clinical-services/24-7-nurse-triage/

04/24/2026

Patient experience is defined in moments like this.

Listening, understanding, and compassion at the heart of every interaction.

We are proud to share this patient feedback recognizing the care shown by one of our team members.

04/15/2026

RelateCare’s Hospital Transfer Center services support coordinated patient transfers to help ensure timely access to the appropriate level of care.

Our centralized teams collaborate with healthcare providers to facilitate seamless, well‑coordinated transfers across care settings—supporting efficient patient movement, care continuity, and capacity management.

👉 Learn more about our Clinical Services:
https://relatecare.com/clinical-services/hospital-transfer-center/

Happy Patient Access Week!This Patient Access Week, We celebrate the vital role patient access plays in shaping better h...
04/08/2026

Happy Patient Access Week!

This Patient Access Week, We celebrate the vital role patient access plays in shaping better healthcare experiences. Today and into the future.

04/08/2026

RelateCare’s Virtual Ambulatory Care Nursing services bridge the gap between hospital and medical office settings through coordinated virtual care with expert nursing support.

Our teams provide real‑time, remote clinical support to help maintain continuity of care beyond traditional care environments.

👉 Learn more about our Clinical Services:
https://relatecare.com/clinical-services/virtual-ambulatory-care-nursing/

04/01/2026
03/26/2026

RelateCare’s Prevention & Wellness Programs are designed to support proactive health management through personalized education, evidence‑based interventions, and preventative outreach.

We partner with organizations to support early intervention strategies, population health initiatives, and engagement in recommended screenings and wellness checks.

👉 Learn more about our Clinical Services:

https://relatecare.com/clinical-services/prevention-and-wellness-programs/

☘️ Happy St. Patrick’s Day ☘️Wishing our clients, partners, and colleagues a day filled with connection, positivity, and...
03/17/2026

☘️ Happy St. Patrick’s Day ☘️

Wishing our clients, partners, and colleagues a day filled with connection, positivity, and a little Irish luck!

🌷Happy Mother’s Day🌷With appreciation for the care, kindness, and dedication of mothers everywhere.
03/15/2026

🌷Happy Mother’s Day🌷

With appreciation for the care, kindness, and dedication of mothers everywhere.

Happy International Women’s Day 2026!We join the global celebration by recognising the remarkable contributions of women...
03/07/2026

Happy International Women’s Day 2026!

We join the global celebration by recognising the remarkable contributions of women across world.

This year’s theme, “Give to Gain,” highlights the power of generosity, collaboration, and shared opportunity, reminding us that when we invest in women, entire communities thrive.

At RelateCare, we are proud to celebrate and support the women who lead, innovate, and elevate our organisation each and every day.

Members of the RelateCare Waterford team were delighted to celebrate International Women’s Day this morning at the Vikin...
03/06/2026

Members of the RelateCare Waterford team were delighted to celebrate International Women’s Day this morning at the Viking Hotel, joining an event hosted by the Waterford Chamber of Commerce.

03/04/2026

Congratulations to RelateCare on being awarded their Accreditation Certificate as part of our Think Waterford First Accreditation Scheme🏅

RelateCare are widely known to operate globally, but their commitment to supporting local is why we created our Accreditation Scheme. Their office in Waterford alone employs 500 people, and they are always putting the community first. The have supported the Waterford Food Bank, teamed up with 'Well Fed" to provide meals for their employees and even won 'Customer Service Award' at our Waterford Business Awards in 2020 🏆

As part of their accreditation, they will receive the following;
🔹Accreditation graphics, which can be used on websites, email signatures, social media, headed paper etc.
🔹Listed on the www.ThinkWaterfordFirst.ie website and featured on our social media, email newsletter, website, Network Magazine etc.
🔹Waterford Chamber will issue press releases and will publish articles in Network Magazine about the individual Thinks Waterford First business.
🔹 Eligibility for the annual Think Waterford First Award at the Waterford Business Awards

Congratulations to RelateCare and if you would like to apply, please visit: 🔗 https://loom.ly/UdjPSOg

Address

Cleveland, OH

Telephone

+12165533727

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Our Story

RelateCare began as a joint venture between the Cleveland Clinic and Rigneydolphin. By combining Rigneydolphin’s experience in contact center management and Cleveland Clinic’s expertise in healthcare delivery, RelateCare provides leadership in patient access, telehealth, contact center and outsourcing solutions to healthcare organizations around the world. With locations in Ireland and the USA, RelateCare develops relationships with clients to deliver innovative and unique opportunities to address current and future healthcare challenges.

Healthcare is unique in that not only does it demand the highest degree of excellence and flexibility, it also must ensure that patient care is always the priority. By focusing solely on this sector, companies like RelateCare can understand the nuances and intricacies associated with healthcare call center operations.

Success demands a strong partner-centric approach to business and a commitment to creating a culture of lean thinking and collaboration, where the focus at all levels throughout the organization is on continuous improvement.

As healthcare organizations are attempting to increase care quality, reduce costs, gain market share and offer patient-centric solutions RelateCare offers organizations the tools, support, processes, and knowledge necessary to reach their goals. Some organizations are facing staffing shortages, shortages of affordable space, inadequate technologies or the correct know-how to repair underperforming business units within their organization.