As a bilingual, bi-literate professional fluent in English and Spanish, I excel at delivering tailored solutions to diverse clients, upholding the highest ethical standards, and fostering strong relationships. With over 20 years of expertise in customer service, I bring a proven track record of driving customer satisfaction, loyalty, and retention through strategic, customer-focused initiatives. Skilled in leading and mentoring high-performing teams, streamlining operations, and implementing innovative strategies to enhance service quality, I am recognized for my exceptional communication, problem-solving, and leadership abilities. Dedicated to cultivating positive work environments and consistently elevating the customer service experience, I am passionate about building lasting client relationships and contributing to organizational success.