07/08/2021
Retail Security And Workplace Violence: Retail Workers Face “More Aggression In General”
Over the last few years, retail security has made an increasing number of headlines. The work has become disproportionately dangerous—and disproportionately violent.
A traditional “dangerous” job is dangerous because of the nature of the work itself. Think about agriculture, construction, lumbering, trucking, or commercial fishing. These are outdoor jobs. Those workers deal with large vehicles, dangerous weather conditions, and a significant risk of experiencing a fall or being struck by a falling object.
By contrast, retail work is indoors and usually low-impact. Yet retail worker deaths now account for roughly one-third of all workplace fatalities. And these are much more violent injuries and deaths. In traditional “dangerous jobs,” like construction, most fatalities come from vehicle accidents or falls. Most retail workplace deaths are homicide.
In the past, the most common instances of retail workplace homicides were during robberies. While that fact alone is awful, at least it lent itself to a clear survival strategy: if a worker remained calm and handed over money quickly, they would usually survive.
But conditions have changed.
Speaking at the ISC West security conference in April 2019 Lynn Mattice (managing director at security consulting firm Mattice and Associates) noted that “there may be a small [general] increase in [workplace violence], but the probability is still quite remote—except in the retail industry. In the retail industry, it is quite high.”
The Changing Nature of Retail Violence
A recent study out of Eastern Connecticut State University highlighted how retail security risks and fatalities had changed in recent years. Mitchell Doucette and his team analyzed 1,533 instances of firearm-related workplace homicides between 2011 and 2015, comparing them to earlier workplace homicides. Prior to 2000, they found that 65% (or more) of all workplace homicides stemmed from a robbery. During the 2011–2015 period that the study focused on, robbery-related attacks decreased while non-robbery attacks increased. By 2015, the numbers had practically reversed, with most workplace homicides arising from some sort of personal conflict. (They ultimately published these findings in the journal Injury Epidemiology in 2019, under the title “Workplace Homicides Committed by Firearm: Recent Trends and Narrative Text Analysis.”)
According to Doucette, these personal conflicts included “arguments between employers and employees, arguments between customers and employees, as well as other types of crimes [like] intimate partner violence, mass shootings, and other types of circumstances.”
Doucette also noted that “immediate and ready firearm access was commonly observed in argumentative workplace deaths.” This is especially concerning, given that we know the pandemic has flooded the country with more guns that are being handled less safely.
Doucette’s findings don’t surprise most people working in retail or loss prevention. Larry Hartman is director of risk management, loss prevention, and safety at Goodwill Industries of Central Florida. He has decades of experience in loss prevention, which generally sees the ugliest side of retail. In 2019 he told Loss Prevention Magazine, “These days it … takes less to put people off, to rub someone the wrong way. It’s a more sensitive environment now.”
CALL US: +1 469 679 1495
We do all commercial and residential glass related works such as shower glass, windows, custom patio, glass stairs, bullet proof glasses and ... .