Community Service Board of Middle Georgia

02/13/2026

Happy Valentine’s Day from Community Service Board of Middle Georgia! Whether you’re celebrating with loved ones or practicing self-love, let’s make today about kindness, appreciation, and connection.

02/13/2026

In today’s behavioral health landscape, empathy isn’t optional—it’s expected. And more importantly, it’s measurable.

Our latest blog, “Got Empathy? Why Consumer Experience Is Now a Strategic Imperative,” explores how empathy directly impacts trust, engagement, and long-term outcomes in community-based care.

📊 Did you know?
Nearly 4 out of 5 individuals say empathy matters more than reviews or recommendations when choosing a provider.

At CSBMG, we recognize that empathy goes beyond words—it must be built into every interaction, every system, and every experience across the sixteen counties we serve.

✨ When organizations lead with empathy, they don’t just provide services—they build trust, connection, and stronger communities.

🔗 Click to read more and discover why empathy is shaping the future of behavioral health. https://csbmg.com/got-empathy-why-consumer-experience-is-now-a-strategic-imperative/?post_type=blog_post

Community Service Board of Middle Georgia February 2026 Empathy is no longer a “soft skill” or a branding buzzword—it has become a defining factor in how individuals choose, trust…

02/13/2026

What happens in the first 24 hours after a behavioral health crisis can make a life-changing difference.

Our latest blog, “Crisis Impact: What Early Research Reveals About the Effectiveness of Modern Crisis Response Systems,” explores how timely outreach, care coordination, and continued engagement are improving outcomes for individuals in crisis.

From faster access to care to reduced suicidal ideation, the data is clear—rapid, compassionate response saves lives.

At CSBMG, this research reinforces the importance of the work happening every day across our sixteen counties to ensure individuals receive the support they need, when they need it most.

🔗 Click to read more and learn how crisis systems are making a measurable impact in our communities.

https://csbmg.com/crisis-impact-what-early-research-reveals-about-the-effectiveness-of-modern-crisis-response-systems/?post_type=blog_post

More than five years after the national rollout of the 988 Su***de & Crisis Lifeline, early research is beginning to clarify the measurable impact of coordinated crisis response systems.

02/13/2026

This February, Community Service Board of Middle Georgia recognizes Black History Month by honoring the achievements, resilience, and lasting contributions of African Americans throughout history. The 2025 theme “A Century of Black History Commemorations” highlights the profound impact African American individuals have had in shaping our nation and strengthening our communities.

02/13/2026

Toinette Fielding and Louis Williams attended the Telfair County School System’s Power Hour this evening. This event was designed to educate parents of graduating senior students with intellectual and developmental disabilities (IDD) about available post-secondary resources and support services. It was a wonderful and informative event, featuring several community partners committed to supporting students and their families during this important transition.

02/10/2026

CSBMG was proud to attend the career fair at Montgomery County High School, where we had the opportunity to share information about the services and support CSBMG brings to our communities.

We enjoyed connecting with students who stopped by our table and learning more about their interests as they explore future career paths. Events like this play an important role in helping students envision their next steps and discover meaningful opportunities.

👏 A special thank you to Toinette Fielding and Danyalle Wright for representing CSBMG and engaging with students throughout the event.

✨ We’re always excited to invest in the future workforce!

02/10/2026

CSBMG welcomed a group of seven (7) seasoned CARF surveyors from across the country for three fully scheduled days, during which they reviewed the programs we operate, our facilities, and untold numbers of policies, procedures, protocols, plans, and reviews. Areas evaluated included financial stability, leadership, funding sources, and stakeholder and client feedback. They also reviewed health and safety, human resources and training practices, and medical and IT systems. They held interviews with multiple staff members, individuals served, and stakeholders.

This outcome reflects the collective effort of our entire organization. Special recognition goes to our frontline staff, transporters, CARF handlers, and program facilitators across multiple counties and program sites as CARF left no stone unturned! Your commitment to quality care, safety, and service truly shines through in this outcome.

💐 A special thank you to Tina Clements and Melissa Tomerlin for their exceptional organization, leadership, and facilitation throughout the CARF process. Your preparation and attention to detail were instrumental to our success.

This achievement is a testament to teamwork, accountability, and our shared commitment to continuous quality improvement. Well done, everyone—we did this together! What a wonderful way to end the week!

02/10/2026

Please join us in congratulating Dawn Pritchett on earning her Master’s degree in Clinical Mental Health Counseling! This is a significant professional milestone that reflects Dawn’s dedication to continued learning, clinical excellence, and compassionate service.
Dawn’s achievement strengthens our collective capacity to serve individuals and families across our communities with skill, insight, and empathy. We are proud of her commitment to growth and the impact this accomplishment will have on the work she does every day.

👏 Way to go, Dawn—we celebrate you!

02/10/2026

Trauma-informed care isn’t just about how services are delivered—it’s about how systems operate.

From automated appointment reminders to intake forms, surveys, and internal workflows, people often interact with systems long before they ever meet a clinician. When those systems lack awareness of lived experience, they can unintentionally cause harm—even with the best intentions.

In our latest blog, Building Trauma-Informed Systems, Not Just Services, CSBMG explores why trauma-informed care must be understood as an organizational operating philosophy—one that shapes leadership decisions, workforce culture, communication practices, and the everyday experiences of those we serve.

We dive into:

Why operational decisions carry emotional weight

How staff well-being is foundational to trauma-informed systems

The critical role leadership plays in sustaining culture

Why trauma-informed care is a continuous practice—not a checkbox

For community-based providers, embedding trauma-informed principles at the system level isn’t optional—it’s a strategic imperative.

👉 Read the full blog to learn how trauma-informed care becomes culture, not compliance. https://csbmg.com/building-trauma-informed-systems-not-just-services/?post_type=blog_post

Trauma-informed care has long been associated with clinical practice, but today its relevance extends far beyond the therapy room.

02/10/2026

Community Service Board of Middle Georgia proudly congratulates Dr. OJ Hall on being named the GACIS 2026 recipient of the Jimmy Stokes GAEL Exemplary Service Award. Dr. Hall serves as Superintendent of Laurens County Schools and is a respected leader within Georgia Association of Educational Leaders (GAEL), currently serving as District 5 Director and Chair of the GACIS Legislative Committee.

Since 2007, the GAEL Exemplary Service Awards have recognized individuals who demonstrate long-standing, exceptional service to both their affiliate organization and GAEL—making this honor especially meaningful.

Dr. Hall was also recently named to the Community Service Board of Middle Georgia’s governing Board, and we’re excited to begin this chapter with him as well.
We join GACIS in thanking Dr. Hall for his dedicated leadership and service to education and community, and we congratulate him on this well-deserved recognition on behalf of Community Service Board of Middle Georgia. 👏

02/10/2026

Telehealth Is No Longer a Trend—It’s a Strategy

Telehealth has firmly moved from a pandemic-era solution to a permanent feature of behavioral health care delivery. But as 2025 data shows, virtual care hasn’t expanded demand the way many once expected. Instead, it has reshaped how care is delivered—particularly for community-based providers navigating workforce shortages, evolving payment models, and rising consumer expectations.

In our latest blog, The Telehealth Factor: What 2025 Trends Signal for Community-Based Behavioral Health Providers, the Community Service Board of Middle Georgia explores what recent utilization trends really mean for the field. Drawing on national research and industry insights, the post examines how telehealth is functioning primarily as a substitute for in-person care, why hybrid service models are becoming the new standard, and how digital tools are influencing outpatient, crisis, and facility-based services.

The article also looks ahead—highlighting emerging program models and offering perspective on how community-based organizations can integrate telehealth in ways that support access, sustainability, and person-centered outcomes without losing sight of mission.

As telehealth becomes an assumed part of care delivery, understanding its strategic role is essential.

👉 Read the full blog to explore what 2025 telehealth trends signal for community-based behavioral health providers. https://csbmg.com/the-telehealth-factor-what-2025-trends-signal-for-community-based-behavioral-health-providers/?post_type=blog_post

Telehealth has transitioned from an emergency response tool during the COVID-19 pandemic to a permanent component of health and human service delivery.

02/10/2026

Across health and human service organizations, growth has become both an opportunity and a stress test. As referral patterns shift, funding models evolve, and community needs expand, many organizations are scaling services in pursuit of long-term sustainability. But experience across the field shows a clear truth: growth alone is not enough.

In our latest blog, Success With Growth: Lessons From Leading Health & Human Service Organizations, the Community Service Board of Middle Georgia explores what separates organizations that simply expand from those that grow well. Drawing from industry insights and executive case studies, the blog examines how high-performing organizations build structure without losing mission, redefine culture during expansion, and create environments where honest dialogue and innovation can thrive.

The article also highlights practical strategies used by successful organizations—ranging from strengthening operational clarity and data infrastructure to aligning new services with real community need and sustainable payment models.

As CSBMG continues to navigate a changing behavioral health landscape, these lessons offer valuable perspective for community-based providers seeking to turn growth into lasting impact.

👉 Read the full blog to explore what it truly takes to grow with purpose. https://csbmg.com/success-with-growth-lessons-from-leading-health-human-service-organizations/?post_type=blog_post

Growth continued to be both an opportunity and a pressure point for health and human service organizations throughout 2025.