Service with a Smile

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Launch into Q2 with a solid foundation. Join the SWAS 5 Days to 5 Stars Challenge st www.kros/5dtars
03/09/2026

Launch into Q2 with a solid foundation.

Join the SWAS 5 Days to 5 Stars Challenge st www.kros/5dtars

03/08/2026

Inspired by the watermill… just keep moving!

03/07/2026

Don’t wait until it’s too late.

5 star reviews begins in the pre-arrival phase and grows stronger through each touch point.

Feedback is in the follow up. Most wait to collect data and feedback at the end of the stay. Don’t be like most. You’re better than that 😊

03/07/2026

Breakfast is served…best with a smile

Feedback is the breakfast of champions 🥄

If you wait until your customer departs to ask for feedback, you already lost.

Many business owners and operators think the post departure phase is sending a survey to rate your experience.

Wha solution focused systems do you have in place to elevate the experience journey?

When done right, the survey sent in your post departure phase should have no surprises due to the trust and communication channels you and your team created throughout the entire stay.

If you need assistance designing your ultimate experience journey map, implementing the signature touch points, processes and training your team supporting this structure, let’s connect.

Feedback is in the anticipatory follow up throughout the experience.

Sincerely suggest you lead by example, and stay engaged if you want others to actively engage in return.

Set yourself, your team and your guests up for 5 star experiences by joining the SWAS 5 Days in 5 Stars at www.kros.life/5stars

03/06/2026

Welcome to the milestone membership club ✨

Part of a community who celebrate milestones, big and small!

Did you skip the extra snooze button this morning?
Did you show up for your first class? Or complete your first double or reach a milestone of 200+?
Did you defeat any self-doubt thought clouds floating through your head?
Did you assertively ask for help from someone you admire?
Did you find something new to be grateful for?

On this Friday, (in SWAS, we call it Fri-YAY) to make space for celebrating the wins, little or large.

What wins are you celebrating today?

If you care to share, post in the comments below! Can’t wait to celebrate with you 🎉

03/06/2026

Walking into this next chapter of life like . . .

Many people wear all the hats 👒

I wear all of the shoes 👠

And am stepping with faithful footsteps on solid ground.

The intentionality, the alignments, the direction and the support this season is hard to beat.

It is written 💃

Design the departure as a reason to return Reflect on what your departure process looks like.Have you considered there’s...
03/05/2026

Design the departure as a reason to return

Reflect on what your departure process looks like.

Have you considered there’s room to improve this area of the experience you provide?

Keep in mind: Goodbyes are not forever. They are not the end. Departure phase makes room for an invitation to return. A chance to say we will miss you, until we meet again.

With each guest experience journey, and employee or vendor journey, too, there is room to improve the departure phase.

Beyond billing accuracy, what would you say makes the ultimate exit experience?

A quick head nod, “Thanks. See you next time.”

Or instead, imagine thoughtful touch points designed to acknowledge and appreciate your presence, patronage and participation. A fond farewell with a personalized thank you, sweet treat, logo’d swag to take a piece of the memories with you, and an engaged invitation for you to come back again soon.

This captures the sentiment of a fond, temporary parting. Another great option is, “A farewell just draws out the moment of reunion,” reminding us that time apart makes the next meeting even sweeter

03/04/2026

Tired of talking heads who don’t walk their talk?

Hi 👋
I’m Kylie Rae ☀️ The Hospitality Experience Strategist you’ve been looking for.

After dedicating over two decades to the luxury hospitality industry across the USA and Caribbean, I’ve decided to be the change I wish to see, sharing my love for elevating experiences, educating service based business owners how to become a hospitality experience expert in their own organization and designed a core framework (Service with a Smile Ultimate Experience Journey Map) with boutique hospitality investors, owners and operators across America and the Caribbean to define and refine service touch points that deliver consistent standards of service excellence improving reviews, retention and revenue.

If you are ready to learn how your independent, boutique company can compete with the big chains of the world, allow me to help you.

Join the SWAS 5 days to 5 stars virtual event via link in bio or go directly to the site: www.kros.life/5stars

Together, we will define your experience journey and identify gaps and solutions to implement immediate improvements.

Consistency is key.Whether you are training for a race or lifetime of health and happiness. Consistency is key.The same...
03/04/2026

Consistency is key.

Whether you are training for a race or lifetime of health and happiness. Consistency is key.

The same rule applies to delivering the Ultimate Experience Journey worth 5 star ratings and reviews.

When things don’t go as planned, do you make excuses or understand the reasoning and seek solutions to simplify the process and reduce the risk of the same errors reoccurring in your organization?

Across the 5 phases of the Ultimate Experience Journey Map, phase 3 (In-House) tends to be the most common area for errors to occur.

By designing delightful details and refining your signature touch points of each phase, you can elevate the experience and engagement scores attached.

As simple as the delightful details of a retail shop neatly organized. The selection of merchandise, quality and condition and careful placement of each item speaks volumes. Combined with cleanliness and kind service professionals who smile and assist without hesitation? That’s what will get you 5 Stars.

If you haven’t yet been to Justin, Texas, this photo was captured when I was working in town one morning, enjoyed a hand crafted latte, complimentary WiFi, window shopping and witnessing hands on leadership engaging with and training the team on the spot while positioning the restock with intention and care. Highly recommend to personally experience a 5 star cafe and retail experience.

Guest service scores and employee engagement scores are tied directly to your bottom line: impacting reviews, retention and revenue.

Ready to improve the quality of service you provide your team and guests, consistently?

Let’s connect for a coffee and conversation (in person or virtual.

Email info@servicewithasmile.ky to book a call.

Can’t wait to connect and cocreate a curated experience map with you soon!

Arrival 🤗If you were in your guests shoes, which would you prefer to receive:🤗 Option 1: Being genuinely greeted by name...
03/04/2026

Arrival 🤗

If you were in your guests shoes, which would you prefer to receive:

🤗 Option 1: Being genuinely greeted by name with a sincere smile, refreshing welcome drink/treat that thoughtfully aligns with your preferences, and assistance from the second you step on site, after all, the dream team has been excited to welcome you back!

🧢 Option 2: The silence is deafening. The lack of eye contact is borderline rude... “Top of the head syndrome” as my friend Steve calls it. After you greet the persons behind the desk first, they say “what do you need?”

Maybe the service levels your team is providing isn’t either of the above. Most are somewhere in between. The message here is in what ways can you enhance your teams engagement, ownership and service levels to positively impact guest arrival experience and give a boost to the bottom line?

Need more ideas to create your enhanced arrival experience? Join us for the SWAS 5 days to Five stars virtual challenge April 6-10 less than $10 per day to transform your service standards and improve reviews, revenue and retention.

www.kros.life/5stars

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Frisco, TX
75033-75035

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