02/16/2026
All PTs need to listen to the first 3 minutes of this podcast.
Have you ever said something and thought to yourself…I wish I could get that back?
If you haven’t, I have to ask, do you do any self reflection on your day, your own patient care?
I know I’ve made this mistake at least twice in my career and I fought myself in real time.
In my head it followed with self talk like “you’re an idiot, what were you thinking, I can believe you just said that”.
In the first instance, I lost the patient. The patient self discharged and I know it was because of the words I used.
I created a checklist in my head that essentially says that if I say something that sounds judgmental of the person, then I have to apologize.
It’s alright to have a conversation to judge actions of a person, but it can’t be a judgement of the person.
For instance, (not the patient that I lost), but a real case:
Me: I want you to test the knee and do something that may provoke it, but don’t go beyond turning the pain back on
Patient next visit: I turned the pain and it is much worse than it was last visit
Me: what did you do?
Patient: I did about 50 jumps off the high dive at the beach.
Me: (🤯🤬) did you stop when it was provoked?
Trust me, I wanted to go off on the patient internally, but realizing that I have to accept part of the blame, we had a discussion about what to do next time and then proceeded to treat the inflammatory effect from going up and down the ladder 50 times and then the patient go better over the next couple of weeks.
Long story short, are we going back to assess how we treat and how we speak to patients?
Do we have the humility to understand that we don’t have all of the answers and sometimes we need a Mulligan (the golf version and not the PT version).
Podcast Episode · The Dr. John Delony Show · 09/21/2020 · 42m