Health e Practices, PO Box 1602, Lake Oswego, OR (2025)

12/23/2025

Imagine this: You see a patient, perform the exam, document the care, your staff submits the claim—to all appearances everything looks right. But then the claim comes back denied. The team may shrug, file it away, mark it unresolved. And the revenue disappears. What you delivered—the service, the documentation, the provider expertise—is lost financially. And more often than you think, this is happening silently. And this is in addition to the money you’re losing on adjustments, which we reviewed in our last episode of the Medical Money Matters podcast.

Today we’re diving into an issue that’s also quietly eroding the bottom line of many medical groups: claim denials that aren’t followed up. The stats are startling: about 20% of medical insurance claims are denied (yes, you heard that correctly: one in five) and around 65% of those denials are never appealed or corrected. Put those together and you get this: if 20% are denied, and 65% of those are lost, you’re effectively giving away 13% of your revenue. That’s a huge hit—and yet most practices aren’t managing it as one of their top financial risks. Many aren’t even aware of it. They’ve just gotten used to it over the years as an “acceptable loss.”

This isn’t theory—it’s real work you’ve done, for real patients, with real documentation and care. And if you don’t follow up on denials, you’re essentially saying someone else’s rules are dictating your revenue. For physician groups, this means margin gets squeezed, growth stalls, and independence becomes harder to maintain. All because you’re handing over a bunch of money to the payers.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H02Mcnh0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H02Md2Z0

12/16/2025

Imagine this: you see a patient, orders the labs, do the follow up, navigate the complexity, chart the visit, and deliver the care. The work is done. Then someone in the billing department closes the claim with a single click, marking it as “adjusted off.” You never see the revenue. You might not even know it was written off. That’s a dollar (or many dollars) you earned but never realized—and it happens way more often than you think.

Today we’re going to pull back the curtain on one of the quietest, yet most destructive revenue leaks in medical group finance: adjustments—the write offs, the staff mistakes, the unmonitored decisions that erode your bottom line. We’ll talk about what adjustments are, why many revenue cycle departments don’t monitor them, the real cost of uncontrolled write offs, and how you can take back control. If you’re a physician leader, an administrator, a CFO, or part of a practice leadership team, this episode is for you.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H02C7C80

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H02C7wJ0

12/09/2025

Groups that adopt AI thoughtfully will outpace those who don’t—faster than most people realize.

That’s the bottom line. AI isn’t some futuristic buzzword anymore. It’s here, it’s already changing how practices operate, and it’s moving fast. Medical groups that learn how to integrate AI into their daily routines—clinically, operationally, administratively, financially—will be more efficient, more scalable, and frankly, more competitive than those who wait and see.

If you’re picturing robots walking around the office, let me stop you right there. We’re not talking about futuristic sci-fi. We’re talking about tools that write your notes for you, draft your emails, analyze your claim denials, and help you prepare for board meetings—all in a fraction of the time it used to take.

Today, on the Medical Money Matters podcast, we’re going to talk about practical, daily AI use for physicians and healthcare administrators. We’re going to break it down into four key categories—areas where AI is already making a huge difference in real practices, and where it can start helping yours right away.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H02skDs0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H02skzR0

11/18/2025

We’re kicking off Season 4 of the Medical Money Matters Podcast, and we’re celebrating something big. Over 10,000 downloads. Listeners tuning in from nearly 1,000 cities across the country—and even internationally. And we’re entering our fourth year of episodes. Honestly, that number still stuns me a little. When we launched this podcast, our goal was simple: to help physicians and practice leaders navigate the business of medicine without losing sight of why they went into medicine in the first place.

We wanted to demystify the money side. To have honest, clear conversations about things like revenue cycle, financial strategy, payer policies, and practice independence. We believed then—and we still do now—that when doctors understand the financial side of their practice, they’re better equipped to lead, grow, and stay independent.

And we’re just getting started.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H025yh60

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H025x-B0

11/11/2025

What if I told you that in most medical groups, the person in charge of your financial health might not fully understand half of your revenue?

It sounds dramatic, but it’s true. In countless physician practices and medical groups across the country, the CFO—the Chief Financial Officer—is responsible for the organization’s entire financial picture… except when it comes to revenue cycle. That part? That’s usually considered operations. Or billing. Or someone else’s responsibility.

The problem is, revenue cycle represents money in—the very top of the financial funnel. So if your CFO isn’t actively overseeing how revenue is earned, coded, billed, collected, and followed up on… then who is? And more importantly, what is it costing you?

In this week's episode of the Medical Money Matters podcast, we’re going to explore the hidden—but very real—disconnect between Finance and Revenue Cycle in medical groups. We’ll talk about how this structural divide came to be, what it costs you in real dollars, and what you can do to fix it. If you’re a physician leader, an administrator, a CFO, or a board member, this episode is for you. Because it’s time to bridge the gap—and start treating revenue cycle as a core part of financial strategy.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H020jwC0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H020jHR0

11/04/2025

There’s a CPT code out there that’s worth about $16 to $20 per visit… and most of you are ignoring it. It’s been right in front of us, since early 2024, and yet week after week, we watch practices leave thousands—sometimes hundreds of thousands of dollars—on the table. In this week's episode of Medical Money Matters, we explore this, and your entire coding strategy.

The code is G2211. And if you haven’t heard of it—or haven’t trained your teams to take it seriously—you’re not just missing a code. You’re missing a mindset shift. Today, we’re going to unpack what G2211 is, how it works, why practices routinely miss it, and what it means to treat coding as a strategy—something that drives margin, drives sustainability, and frankly, keeps your medical group from running harder for less money.

But, this episode isn’t just about one code. It’s about a bigger conversation—one that flips the traditional narrative around coding. Because for too long, we’ve taught physicians and administrators that coding is all about compliance. Just don’t get audited. Just stay safe. Just do the minimum. But what if that mindset is costing us millions? What if playing it so safe is actually making your group financially vulnerable?

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H01WhsJ0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H01WhqX0

10/28/2025

I still remember the first time my dad explained his pre‑flight checklist. He shared some of the items with me: “Instruments check. Fuel quantity check. Weather briefing confirmed. Exterior visual check. Alternate airport identified.” It felt almost ceremonial—methodical, purposeful, adding some calm into the midst of what could have been pre-flight chaos. To many people, that might have seemed like just one more routine before taking off, but I understood something deeper. I saw a man who believed that being prepared wasn’t just a good idea—it was the only way to live and lead.

My dad started flying in the Air Force, and then shifted into work in the commercial space, flying for Western and Delta Airlines over many years, and many hundreds of safe flights, without ever having an incident. He lived his life by checklists, by flow charts, by “if‑then” logic. If the weather changed, then we divert. If engine warning light comes on, then that protocol applies. If communication fails, then alternate channel engaged. His world of aviation taught him that when you have high stakes, when the margin for error is small, preparation isn’t optional. It’s mandatory. And the grace with which he handled that complexity—while still keeping his sense of humor, humility and calm—is one of the greatest lessons I carry with me.

In today's episode of Medical Money Matters, I want to pay tribute to him, but also to bring you into his mindset—and to show how that mindset matters hugely in physician practices and medical group operations. Because the same principles of preparation, structure, branching logic and options that keep an aircraft safe on takeoff, cruise and landing also keep a medical practice thriving, resilient and mission aligned.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H01NmvF0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H01NmQ20

10/21/2025

In this episode of Medical Money Matters, we sit down with Jon Anderson, AIA, NCARB, AIBC of Anderson Dabrowski to explore the art and science of clinical space design. From timing and budgeting to layout efficiencies and flexible use of space, Jon shares key insights that can transform how medical spaces function—for patients, providers, and staff alike. Whether you're building new or renovating old, this conversation is packed with practical pearls to help you create environments that truly support better care. Jon can be reached at: janderson@adarchitects.com or via LinkedIn here: https://na2.hubs.ly/H01H-dk0. His website is here: https://na2.hubs.ly/H01HSZb0

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H01HWYZ0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H01HWY-0

10/14/2025

When Washington shuts its doors, your practice can’t afford to blink. What happens when Medicare payments slow—or telehealth rules vanish overnight?

Welcome to the Medical Money Matters podcast. If you’re like most medical group leaders, your attention is already divided between patients, staff, regulations, and operations. Add a federal government shutdown to that mix, and suddenly you’re facing a silent threat to your cash flow, your staffing, and the systems you count on to deliver care.
Today, we’re breaking down exactly how the current government shutdown affects medical practices—and not just in the obvious ways. We’ll look at how Medicare payments might be delayed, what flexibilities have quietly disappeared, and how you can proactively shield your practice from the ripple effects. Whether you’re a small independent clinic or a large multispecialty group, this episode is designed to help you think clearly and act strategically.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H01zjSY0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H01zhl80

10/13/2025

Free MGMA Webinar: Faking Financial Acumen - When Your Doctors Don’t Understand the Financials and What to Do About It

Join Health e Practices' CEO, Jill Arena for a fun webinar for medical practice leaders that will address the current level of financial literacy amongst physicians (hint: it's not as high as you think it is!). Jill will address the root cause of this and offer some practical solutions for practice leaders to help physicians better understand the numbers side of their business. Great for practice administrators, practice managers, C-Suite executives and Medical Directors who are running medical groups. Register here: https://na2.hubs.ly/H01xkgy0

10/12/2025

💡 Fun Fact: Nearly 90% of claim denials are preventable with proper front-end processes.

From eligibility checks to accurate coding, the smallest details make the biggest difference when it comes to getting paid on time. But when teams are stretched thin, errors slip through—and revenue slips away.

At Health e Practices, we help private practices tighten up workflows, reduce denials, and protect cash flow from the start. Because clean claims mean fewer headaches and faster payments.

See how we can help at https://na2.hubs.ly/H01xjNh0

10/07/2025

Debt makes most doctors nervous. But what if avoiding financing is actually holding your practice back?

Welcome to Medical Money Matters, the podcast where we tackle the intersection of medicine, money, and management—helping you run your practice like the business it is. Today, we’re diving into a topic that physicians often avoid but can’t afford to ignore: debt and financing for medical practices.

If the very mention of debt makes your stomach turn, you’re not alone. Most physicians are naturally conservative when it comes to money—and understandably so. You’ve been trained to avoid risk. To make decisions based on data, not gut feelings. And let’s be honest: medical school didn’t prepare you for amortization tables or capital structure discussions.

But here’s the thing. Avoiding debt doesn’t mean avoiding risk. In fact, in some cases, avoiding financing might be the most expensive decision your practice can make.
Today, we’ll explore what financing options are available to medical groups, break down the difference between debt and equity financing, and help you think clearly about when—and how—to use capital as a strategic tool. By the end of this episode, you’ll have a framework for making smart financial decisions that support both the clinical mission and the long-term stability of your organization.

Follow or Subscribe to get all new episodes as soon as they're dropped. Available on all major podcast platforms, or listen here: https://na2.hubs.ly/H01rYTQ0

Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://na2.hubs.ly/H01rXgP0

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