I will make every attempt to begin and end your appointment at the scheduled time. In my commitment to provide a unique and outstanding experience to all of my clients and out of consideration for my time, I have adopted the following policies:
Massage Start time:
Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows time to prepare for the service and discuss each client’s needs before I begin & to complete the intake form required for all new clients and to be updated as needed. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If you are unable to be at the office and your late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time will be charged. Cancellation Policy and Fees:
Your therapy times are reserved exclusively for you. Should you need to cancel or reschedule, please notify me at least 24 hours in advance.
**Any cancellations with less than 24 hours notice of appointment time are subject to a cancellation fee of %100 of the service cost. I recognize the time of my clients and myself is valuable and have implemented this policy for this reason. When you miss or cancel an appointment with me, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. For these reasons, I am obligated to compensate my time. Late Arrival / Late Start Policy:
All treatment sessions have a specific time schedule. If you arrive late for your session later than scheduled, you may not receive extension of appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment extension. This will be at my discretion and only if my schedule allows for it. Informed Consent:
Prior to each massage session, the treatment plan will be discussed with you. By scheduling your first session with me you will be expressing verbal consent for my services and agree to comply with the professional massage therapy practices and the policies and procedures. Reservations:
In order to help ensure that you obtain your desired appointments, I recommend scheduling your appointment as far in advance as possible to ensure availability. Details of my cancellation policy are provided above.*Please notify me of any allergies or sensitivities to aromas or ingredients when you schedule your appointment- I almost always use coconut oil. Scope of Practice:
I am a Missouri licensed professionals and held to the highest standards of Missouri Board of Massage Therapy. Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. As a Licensed Massage Therapist, I do not diagnose or prescribe for medical conditions. I may refer you to a medical doctor for diagnosis or treatment. My services are not intended as an alternative for proper medical attention for specific conditions. Please refer to a medical doctor for any specific condition which requires medical treatment. Respect for Client Needs and Boundaries:
I am happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client may choose to:
leave on as much clothing as needed for comfort
refuse any massage methods
stop massage at any time
The client will always be modestly draped. Only the area being massaged will be undraped. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. Confidentiality and Conversation:
I treat all client visits and conditions as confidential. As such, I will not discuss your visit with anybody outside of our sessions without your expressed permission. You may choose to talk or not talk during the massage. Conversation will be guided by the client’s direction. Existing and New Medical Conditions:
It is the responsibility of the client to keep me informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions. Medical Disclaimer:
The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through this page, the office of Massage & Wellness by Kendra LLC is for general information purposes only. Massage & Wellness by Kendra LLC makes no representation and assumes no responsibility for the accuracy of information contained on or available through their posts or office, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this page with other sources, and review all information regarding any medical condition or treatment with your physician. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING MEDICAL TREATMENT BECAUSE OF SOMETHING YOU HAVE READ ON OR ACCESSED THROUGH THIS WEBSITE OR PROGRAM. Massage & Wellness by Kendra LLC does not recommend, endorse or make any representation about the efficacy, appropriateness or suitability of any specific tests, products, procedures, treatments, services, opinions, health care providers or other information that may be contained on or available through this page. Massage & Wellness by Kendra LLC IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, SERVICES OR PRODUCTS THAT YOU OBTAIN THROUGH THIS page.
