02/05/2026
A concerned member of the service dog community has recently brought attention to an ongoing issue at major theme parks in Orlando, Florida, including Disney and Universal. This concern applies to any theme park that offers kennels for service dogs.
If a service dog is not crate trained, the kennel option should not be utilized. Mild, brief vocalization can happen, but attractions reportedly having to replace kennels almost weekly due to dogs bending bars or chewing through crate flooring is unacceptable and raises serious welfare and safety concerns.
Theme park team members may supervise kennels, but they cannot interact with, comfort, or train service dogs. Their role is limited. While excitement around vacations and family experiences is understandable, a service dog’s training, comfort, and ability to safely tolerate kenneling must be carefully considered when planning theme park visits.
If rider swap is not an option you are comfortable using, and the service dog is not comfortable or safe in a kennel environment, alternative arrangements should be made. There are numerous reputable boarding and daycare facilities located near the Orlando theme parks that can better meet the dog’s needs during ride times.
Responsible planning protects the service dog, the handler, and access opportunities for the entire disabled community.
Discussion Question:
What factors should handlers consider when deciding between kenneling, rider swap, or off-site care for their service dog at theme parks?