02/27/2026
"Every company is a healthcare company." 🏥
I know you've heard me say this time and time again. And it remains true!
I recently had the pleasure of presenting at The Governance Institute’s Leadership Conference at the historic Breakers in Palm Beach. My message to the healthcare executives and board members in attendance was simple: Trust is not just a company value, it is a competitive advantage with a clear return on investment.
When employers prioritize the health of their workforce, they see decreased turnover, increased productivity, and a more resilient culture. But you can't get there without building up a Trust Bridge first.
And so, at this month's leadership conference, I shared my TCA Framework for building one:
Truth: Being transparent and accountable about health benefits and processes.
Connection: Building relationships through consistent communication and leadership.
Action: Moving beyond just "Open Enrollment" and proactively fostering a year-round culture of care.