Upheal

11/06/2025

Introducing UphealOS: The Operating System for Therapists

For years, therapists have been asking for payments, scheduling, and EHR features inside Upheal.

We listened, but we also realized something bigger.

Therapists don’t need yet another bloated EHR built for “everyone”. Our private practice customers need a single, intelligent platform that understands every part of running their practice.

That’s what we’re building with UphealOS, the Operating System for Therapists.

It’s designed to connect everything — from first client contact to final invoice — helping private-pay therapists save time, stay organized, and focus on their clients.

The first phase launches this December.

Join us as we build it together: https://www.upheal.io/uphealos

10/24/2025

What would you do with $7,500?

What if we told you that was how much most private practices lose each year — at minimum — to administrative chaos?

Our content team recently dove into the leading billing platforms for private practices, and their coverage kept bringing back to the same problem: reconciliation.

Read more → https://www.upheal.io/blog/billing-software-for-therapy-doesnt-work

Your billing software automates submission but fails at reconciliation. Behavioral health practices lose 5-15% of revenue to this hidden crisis.

10/20/2025

We're experiencing slower performance today due to a global internet infrastructure situation affecting our cloud provider.

Everything's working — just taking a bit longer. Your data remains secure.

Live updates:
🔗 Upheal Status: https://status.upheal.io/
🔗 AWS Status: https://health.aws.amazon.com/health/status

Thanks for your patience today.

View the overall status and health of AWS services using the AWS Health Dashboard.

10/17/2025

A recent Dartmouth pilot study on , an AI chatbot using CBT techniques, has generated significant media attention. While participants reported symptom reduction and positive rapport with the bot, the headlines are missing the bigger picture.

Yes, these findings are encouraging early signals. But therapy encompasses far more than symptom tracking and feeling heard. What about coping skills for persistent symptoms? Autonomic regulation? Improved functioning, insight, and sense of self?

No technology today can replicate the nuanced, deeply human work of therapy — and won't for quite some time. As behavioral health professionals, we must challenge how media outlets sensationalize AI in mental healthcare.

The conversation around AI companionship deserves nuance, not hype. Let's discuss: What can therapists do that chatbots cannot?

10/14/2025

We recently heard a really cool story from one Upheal user about how AI-assisted progress notes gave them their weekends back.

"I can rest, reset, and actually enjoy my life outside of work."

Therapist are humans too. That's what makes them great at this work. And all humans need balance.

We do our best work when we make space for rest.

10/07/2025

Tomorrow at 1 PM CDT. Don't miss this. 🧵

Every therapist knows documentation is draining.

What if it could actually support your clinical thinking instead?

Join Jeff Kashou, LMFT and TPN.health tomorrow for a game-changing workshop:

Beyond Notes: The Golden Thread Approach
📅 October 8 | 1:00-2:00 PM CDT

Jeff brings 14+ years of clinical experience to show you how to connect your therapeutic modalities, treatment plans, and session notes into one streamlined system.

The result?

Less cognitive load.
More conceptual clarity.
Better client outcomes.

We hope to see some of you there!

10/06/2025

Choosing how you’ll bill clients comes with some amount of moral injury.

It’s true: accepting insurance broadens your referral stream, and makes you accessible to people who cannot afford to pay for sessions out of pocket.

And, it’s also true that going cash pay saves admin and puts you in control.

What matters is making the right choice for your practice. And that’s rarely a black-and-white decision.

Just remember that doing this work — showing up for clients, staying in the field — will require that you’re compensated in a way that is sustainable and rewarding for you. It’s not greedy. It’s essential.

10/02/2025

Clinical notes are meant to reflect the clinician’s thinking.

Shouldn’t they actually sound like them, then?

Note Personalization — one of our most-requested features — is here. And, the early feedback is really, really exciting.

Clinicians are having Upheal AI learn their writing style, ensuring future note reflect their own clinical voice. The more they edit, the more the AI adapts to their clinical and editorial style.

This is more intelligent admin in action:

🧠 Learning from the clinician, continuously
⌛ Reducing the time spent writing and editing
👩‍💻 Keeping the clinician in control of their notes

See Note Personalization for yourself with this walkthrough from Jeff Kashou, LMFT!

https://youtu.be/aHnMYx-_4SA

Upheal AI learns your writing style, so future notes reflect your own clinical voice.In this walkthrough you'll learn how to create progress notes that autom...

09/30/2025

"We need to talk about real, systemic solutions that allow therapists to do the work they are meant to do." -Ted Faneuff, LISW-S, LMSW, LCSW

Our clinical leaders (like Ted!) recently surveyed over 500 therapists using AI tools in their practice.

🫴 87% said they were more emotionally available to clients in session

😮‍💨 82% reported AI helped reduce feelings of burnout and exhaustion

😶‍🌫️ 91% said AI reduced the mental effort required to administer care

🤔 86% said that the time saved allowed them to be more engaged or reflective

The conversation about AI in therapy has centered around AI as a replacement for care. But that's the wrong solution for the wrong problem.

Behavioral health care isn't strained because the care clinicians provide isn't enough.

We need to solve for the systemic dysfunctions that are at the root cause of access issues, including clinician burnout and moral injury.

Read Ted's full analysis of the survey findings at the link in the comments. 👇

09/22/2025

You provided excellent care. Your client made genuine progress. But your notes didn't speak the language that automated review systems understand.

Mental health claim denials have surged 83% from pre-pandemic levels—and audits are intensifying alongside payer scrutiny.

Compliance Checker analyzes your documentation against real payer standards from Aetna and Optum, identifying specific gaps before submission. No more reverse-engineering compliance from rejection letters.

Watch Jeff Kashou, LMFT demonstrate how documentation uncertainty transforms into audit-ready confidence.

LMFT and Senior Clinical Product Lead Jeff Kashou walks therapists through newly-released Compliance Checker features in Upheal's AI-powered platform for cli...

07/22/2025

What do therapists need to know about data privacy when it comes to using AI in their practice?

Our Head of Clinical Operations dropped by Heard Taxes and Bookkeeping's Heard Business School to talk all things AI in behavioral health.

Check out the full conversation at the link in the comments!

07/10/2025

Documentation is one of those necessary parts of clinical practice that can feel overwhelming.

AI tools are starting to help, but how do we use them ethically while keeping our clients at the center? 💭

Join us for a practical conversation about AI-assisted clinical documentation, facilitated by American Psychological Association.

Friday, July 11th at 1:00 PM ET

We'll cover ethical standards, appropriate boundaries, and creating compliant notes that truly serve your practice.

Can't attend live? Register anyway — we'll send you the recording. 📋

Registration link in comments. ✨