01/23/2026
LCHS takes pride in noticing the little details. We strive to view our facility through the eyes of our patients, but when you walk the same halls every day, it’s natural for things to start to blur. That’s why we value a fresh perspective — and that’s exactly where the Patient, Resident, and Family Advisory Council (PRFAC) makes such a meaningful difference. This dedicated group meets monthly to learn about new services, processes, and ideas. Led by Quality Director Breanna Broeckelman, RN, the council thoughtfully considers each topic and provides insight from the patient and family point of view. Their feedback is truly invaluable, strengthening the partnership between our team and the community we’re privileged to care for.
Current PRFAC members include Ann Ostmeyer, Linda Plummer, Tenille Gillespie, Wendy Glassman, and Joyce Baalman. PRFAC member John Moorhous reflected on the group’s impact, sharing: “It is an honor and privilege to serve on this committee. It is very important to the committee to be able to discuss topics with them, and for them to keep us updated on LCHS activities. I feel that we are making a difference for our community, patients and families through our communications with LCHS.”
Research has shown that involving patients and families in care leads to better outcomes and a more patient centered culture. PRFAC councils can play a key role in improving communication, enhancing processes, supporting smoother care transitions, and even shaping facility layout. LCHS is fortunate to have an exceptional group of individuals serving on our council. Their commitment, feedback, and willingness to share their experiences help us continually improve the care we provide.
We are deeply grateful for this dedicated group of volunteers. Their voices help guide us, inspire us, and ensure that the patient and family perspective remain at the heart of everything we do. If you are interested in learning more about PRFAC or would like to be considered for membership, we invite you to reach out and connect with us at 785-672-1430.