03/07/2023
70 medical departments, 32 different countries and speakers of 58 languages served in 5 years!
Today we completed the analysis of the last 5 years of Cross-Cultural Communication Enhancement that I conduct in hospitals as part of my research and clinical leadership.
This program helped reduce communication barriers during one of the most challenging times in medical history due to the pandemic. Metrics of Patient Safety, Patient Satisfaction, Employee Retention, Equitable Care, and Employee Engagement are among others that have consistently improved. We were able to save jobs during one of the highest turnover times.
I am proud to say Diversity, Inclusion, Equity, and Belonging are not mere buzzwords—when organizations are responsive, true transformation is possible!!