12/08/2025
MEGA KUDOS to my team for preventing a serious hospitalization, or worse, over the weekend! Our caregiver, Bridgett J., didn't get an answer when she knocked on a client's door on Saturday. The prior Caregiver of the Month knows her clients and could tell something was wrong. The client can't be left alone, the car was in the drive, and the normally aggressive dog wasn't barking. She quickly called the on-call scheduler, Raeshell, who was unable to get the client's spouse by phone, although Bridgett could hear the phone ringing inside. Raeshell quickly requested a welfare check and also called the Lead Scheduler, Ginni, who knows the client's neighbor.
Ginni, on her day off, immediately drove the 25 minutes to the client's home. The Navy veteran, a Certified Nurse Aide herself, arrived just after the deputies & helped them assess the situation based on her own knowledge of the couple. The spouse had been overcome by fumes from stripping the floor & painting. They had to physically wake her, but after getting some fresh air, she declined to go to the hospital. The client, a Vietnam Vet we serve under a VA contract, had fallen in another room and was unable to get up due to his advanced dementia. Thankfully, he wasn't injured. Even the dog was out of sorts--cowering quietly in the kitchen instead of impersonating Cujo. Ginni began to air out the house, and all seemed to be returning to normal.
Later, as Bridgett finished her shift, she saw that the spouse had fallen asleep. The spouse was still in a bit of a fog when Bridgett woke her, so Bridgett again called Raeshell. Raeshell contacted our Director of Operations, Shelly, with whom she had communicated about the earlier events. Shelly called the spouse to be sure she was alert enough for Bridgett to leave.
Shelly remained concerned after the call, so she spent more of her Saturday making a plan to check on the spouse again and then provide caregivers for the client for 24 hours if the spouse was still ill and required medical attention. With the plan coming together, she called the spouse again. She was feeling better and, having realized how serious this could be, arranged for a friend to stay with the couple overnight. The spouse also thanked Shelly for the team's response, "You have no idea how much I appreciate what you all did for me & Tom. You all didn't have to do that, but it is truly appreciated."
Wow--very proud of the concern these ladies showed for our client & his wife! Outstanding job, and thanks for all you do for our clients! -Stephen Davis, Owner
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