03/18/2026
Every unreturned kit is a missed diagnostic opportunity — not just a logistical gap.
Across CDI's network, practices achieving return ratios consistently above 70% share one common workflow: they register kits at the point of distribution. Registration transforms a passive test into an actively supported diagnostic process. When a kit is unregistered, that patient has no reminders, no follow-up, and no accountability — and your chart stays incomplete.
What changes when visibility improves:
Registered kits trigger automated email and SMS reminders to patients, reducing the follow-up burden on your team.
MyGI Gateway shows registered vs. unregistered kits, tests in progress, and completed results — all in one view, so gaps are visible before they become missing data.
Practices with consistent kit registration see more actionable results, faster patient follow-up, and greater operational efficiency without adding staff workload.
How CDI supports return ratio improvement:
Real-time MyGI Gateway tracking → full test lifecycle visibility from order to result.
Automated patient reminders via email and SMS → higher completion without practice follow-up.
Provider Relations team → available to review your metrics and optimize workflows for your staff and patient population.
Strong return ratios start with one step at the point of distribution. See how MyGI Gateway gives your practice that visibility →
https://commdx.com/mygigateway/
Single Tweet
Every unreturned kit is a missed diagnostic opportunity. Kit registration at the point of distribution is what separates practices with 70%+ return ratios from those chasing missing results.
commdx.com/mygigateway/