02/26/2026
📞✨ Big Upgrade to Our Phone System! Meet Lucy.
We’re leveling up the way we answer calls — because call volume has grown fast, and it’s been tough to hire enough people to keep up. So we introduced Lucy, our smart automated answering assistant, to make sure every single call gets answered.
Lucy can help with:
✅ Scheduling appointments
✅ Prescription refill help
✅ Billing questions
…and more, including referrals, prior authorizations, and answers to common questions.
👩💻 Need a real person? No problem — if you’d rather speak with a team member, Lucy can help route your request, and we’ll respond as quickly as possible (wait times will vary depending on call volume).
🌙 After hours? Lucy is still available to help you schedule, guide you to the right next step, and collect details so we can follow up the next business day.
📲 Even better: Lucy also lets us respond using texting options throughout the day — quick, convenient, and easy.
Thank you for your continued patience as we modernize and work hard to get everyone the care they need and deserve. 🙌💙
Faster Answers. Smoother Care.