PracticingExcellence

06/25/2019

"Appreciation is not a thing, a transaction, or a day. It is a way of being so one can create places where individuals and teams are valued, appreciated, and recognized for their contributions and hard work." Stephen Beeson, MD

Learn why expressing appreciation and gratitude for those providing care is possibly the most powerful engagement action leaders can take.

The expression of appreciation and gratitude to those providing care may be the most powerful engagement action a leader can take

06/11/2019

To equip the clinical enterprise with the skills to meet the demands of the changing landscape, developing and recognizing progress has proven to create compelling . Learn more in our latest article from Gidon Margolin.

Developing clinicians works to improve engagement and performance, but scaling that development to all clinicians is a high hurdle to surpass.

06/04/2019

Sometimes we find hope simply by identifying what's foundational to our journey. Here's what one Clinician Experience Project member shared after viewing a growth mindset tip. 𝙒𝙝𝙖𝙩 𝙨𝙩𝙚𝙥𝙨 𝙖𝙧𝙚 𝙞𝙢𝙥𝙤𝙧𝙩𝙖𝙣𝙩 𝙛𝙤𝙧 𝙮𝙤𝙪 𝙩𝙤 𝙧𝙚𝙛𝙤𝙘𝙪𝙨 𝙤𝙣 𝙩𝙝𝙚 𝙜𝙧𝙖𝙣𝙙 𝙢𝙞𝙨𝙨𝙞𝙤𝙣 𝙖𝙩 𝙝𝙖𝙣𝙙?

05/06/2019

Consider these simple actions of kindness when caring for patients: call them, celebrate them, appreciate them, and connect with them. What did it feel like and how did they respond? What's your story?

04/05/2019

Humor has a role in connecting with patients. In fact frequency of and jokes in the exam room can help reduce patient anxiety. What are the most common examples of humor you use in your patient interactions?

03/25/2019

What actions can you take to improve your patients' perception of your team and your role as a teammate? Watch to learn more.

03/19/2019

As physicians we all do our best to run on time, but some days the schedule gets the best of us.

𝙒𝙝𝙚𝙣 𝙩𝙝𝙖𝙩 𝙝𝙖𝙥𝙥𝙚𝙣𝙨, 𝙩𝙧𝙮 𝙩𝙝𝙞𝙨 𝙩𝙞𝙥:
If you're seeing patients more than 15 minutes past their scheduled time, simply thank them for waiting. Make eye contact and make it real.

03/14/2019

Why are connection, collaboration, and leadership so important in supporting clinician well-being and healthy organizational culture? They are key drivers of and .

This is the second article in a five-part series on the clinician experience. The volume of commentary centered around clinician wellness is clearly on the rise.

02/28/2019

We're thrilled to announce the addition of Mary Sue Easmeil, CPXP to the Practicing Excellence team! In her new role, Mary Sue will lead our established client success model while developing new programs, solutions, and support for all our member organizations. Visit our newly redesigned site to learn about our innovative approach to clinician skill building.

BY PRACTICING EXCELLENCE HELPING ALL CLINICIANS THRIVE AN INNOVATIVE APPROACH TO CLINICIAN SKILL-BUILDING Connect better with patients. Improve team collaboration. Lead in a way that inspires change. CONTENT Dynamic, clinician-designed videos are proven to build skills in just a few minutes per week...

02/22/2019

In our latest Clinician Experience Project video series, we walk through techniques for optimizing visit flow--this chart offers some takeaways. Let us know what small changes you've made to improve patient connection.

02/13/2019

The key to post-visit call success is authenticity. Tell us how you complete targeted, proactive calls done in the spirit of "we just want to check in and see how you're feeling."