Consistent Care

Consistent Care At Consistent Care we take a client-centered approach to case management in response to high use of emergency departments. SERVICES OFFERED
1.

AN INNOVATIVE PROCESS
At Consistent Care, we believe that frequent users of the Emergency Departments of Hospitals (ED) are best served by engaging the resources of the entire community beyond the limitations of the traditional health care setting. Each enrollee receives individualized support from a team of RN Case Managers and Client Advocates who empower our patients and break down barriers to access such as homelessness, food insecurity, or transportation issues. Clients receive the tools they need to take back their lives and become successful contributors in their community. Emergency Department Diversion
Staffed with RN Case Managers and Client Advocates our teams are focused on reducing inappropriate use of the Emergency Departments. This program provides wrap-around services through local community outreach to individuals that need our services. Our highly skilled staff focus on addressing an individual’s unmet needs such as primary care, access to Substance Use Disorder (SUD) treatment and Behavioral Health care, housing, transportation and other medical needs.

2. Bridges to Healthcare
A program of the high intensity of case management for complex patients requiring daily interaction for six months by a nurse case manager and community health worker team. This team has very low caseloads in order to provide patients high intensity case management. A clinical pathway to navigate hospitalized patients with severe medical complications of IV drug abuse has been implemented to prevent multi-week hospitalizations for IV antibiotics. These patients are navigated into residential substance use disorder treatment while receiving IV antibiotics and then transitioned into housing.

3. Foundational Community Supports (FCS)
Housing and Employment Assistance Services
Foundational Community Supports (FCS) is also referred to as Initiative 3 of the Healthier Washington Medicaid Transformation. FCS helps our most vulnerable beneficiaries get and keep stable housing and employment, in support of their broader health needs.

4. Individual Complex Case Management
Our experienced Case Management framework can support clinics and healthcare systems as they develop and learn to deliver Case Management services to their patients. We are able to provide the outreach and collaboration with clinic staff in order to manage challenging patients that need that extra support.

5. Opioid Resource Network (ORN) Program
Through funding by the HCA and the Greater Columbia Accountable Community of Health (GCACH) we’re happy to serve as the ORN Network Manager. The Opioid Resource Network is a one-call resource that can connect individuals with Opioid Use Disorder to Medication Assisted Treatment (Suboxone) and other wrap around services.

6. Hub and Spoke
We proudly support the Hubs in both Everett and Spokane as a referral only provider. Our responsibility is to connect with organizations, hospitals, syringe exchanges, Fire Departments and more to find individuals in need of Medication Assisted Treatment and help facilitate easy access to substance use disorder care.

7. Pasco Resource Navigation (PRN)
We partner with the City of Pasco to provide outreach services to citizens that have been identified as over-using high cost services, such as hospital, ED and emergency medical services. Our team coordinates services that help them stabilize and lead healthier lives.

8. Governor’s Opportunity for Supportive Housing (GOSH)
The State Hospital Discharge and Diversion (SHDD) Program is a collaboration between the Aging and Long-term Support Administration (ALTSA) and Eastern and Western State Hospitals to provide increased discharge and diversion options for clients residing at those institutions. As part of that effort, the Governor’s Opportunity for Supportive Housing (GOSH) has contracted directly with Consistent Care Support Services to provide housing search and tenancy support services for individuals wishing to live independently. These are intensive services that pull together various community supports and resources to help support the transition for people choosing independent housing.

Come visit Consistent Care at Kitsap Project Connect 2024 - Bremerton (Event 2 of 3) and Kitsap Project Connect 2024 - P...
01/24/2024

Come visit Consistent Care at Kitsap Project Connect 2024 - Bremerton (Event 2 of 3) and Kitsap Project Connect 2024 - Port Orchard (Event 3 of 3)

One-Stop FREE Event Helping Individuals and Families in Need.

Bremerton Project Connect
Wednesday ~ January 24, 2024 ~ 10AM to 2PM
The Salvation Army
832 6th Street Bremerton, WA 98337

South Kitsap Project Connect
Thursday ~ January 25, 2024 ~ 10AM to 2PM
Port Orchard United Methodist Church
725 Kitsap Street Port Orchard, WA 98366

For more information on Kitsap Project Connect - https://sites.google.com/view/kitsapprojectconnect

Happy Thanksgiving 🦃🍁🍽
11/23/2023

Happy Thanksgiving 🦃🍁🍽

12/19/2022

Responsible for performing tasks, designated by an RN case manager, for patients with complex medical and social needs to optimize patient health across the care continuum. Performs duties over the telephone and in person at variable locations, to meet the patient “where they are” such as patient homes, homeless shelters, hospital rooms etc. This is an opportunity to make a difference in the lives of some of the most vulnerable in our community. A passion for helping others and creative out-of-the-box problem solving skills are strongly encouraged.
ESSENTIAL FUNCTIONS
• Works directly with patients and their families to address social determinants of health including; transportation, housing, and food security.
• Makes home visits to patients at place of residence or other facility frequently to provide support and education.
• Works closely with RN Case Manager (supervisor) to ensure patient needs are met.
• Communicates with medical staff, social workers, and families at hospitals, clinics, telephonically, etc.
• Arranges or provides transportation for patients to provider appointments.
• Frequently attends medical and social service appointments with patients to eliminate barriers.
• Outreach and communication with community partners
• Daily census review follow-up phone calls with documentation
REQUIRED QUALIFICATIONS
• Valid WA driver’s license, and car insurance
• Must have own transportation and be willing to transport clients in your own vehicle (mileage reimbursed)
• Comfortable working with clients who may have mental illness and/or substance use disorder
• A demonstrated comfort level working with people & situations that can feel frustrating, unclear, & seemingly hopeless; Ability to work with a positive attitude in stressful situations.
• Ability to work independently with minimal direction
• Basic computer skills
PREFERRED QUALIFICATIONS
• Medical Assistant certification
• -OR-
• Nursing Assistant Certification
• Awareness of community resources

From our family to yours, Happy Thanksgiving!
11/24/2022

From our family to yours, Happy Thanksgiving!

Come by and say “Hi” at the Access Spokane Job & Resource Fair. We will be here until 1:00pm, located at the Centennial ...
10/20/2022

Come by and say “Hi” at the Access Spokane Job & Resource Fair. We will be here until 1:00pm, located at the Centennial Hotel.

Consistent Care: Connecting People to Health
04/11/2022

Consistent Care: Connecting People to Health

Do you need to get your COVID booster in the Spokane area? Our Spokane office has openings. Use the link below to schedu...
01/12/2022

Do you need to get your COVID booster in the Spokane area? Our Spokane office has openings. Use the link below to schedule your appointment.

Here at Consistent Care we aim to create an easy and stress free way for you to receive your COVID-19 Vaccine. The location is easy to find, with friendly nurses and clean open recovery rooms.

01/01/2022
The CDC now recommends that everyone ages 16 and older can get a booster shot.  When to get a booster- Pfizer & Moderna ...
12/17/2021

The CDC now recommends that everyone ages 16 and older can get a booster shot.

When to get a booster
- Pfizer & Moderna - At least 6 months after completing your primary COVID-19 vaccination series.
- Johnson & Johnson - At least 2 months after completing your primary COVID-19 vaccination

Which booster can you get:
-Teens 16–17 years old can get a Pfizer-BioNTech COVID-19 vaccine booster
-Adults 18 years and older can get any of the COVID-19 vaccines authorized in the United States

Schedule your appointment today:

Here at Consistent Care we aim to create an easy and stress free way for you to receive your COVID-19 Vaccine. The location is easy to find, with friendly nurses and clean open recovery rooms.

12/09/2021

Consistent Care is a social purpose organization committed to providing services to those who need it most.

We are looking for a qualified Medical Office Manager to run our vaccine clinic. You will be responsible for day-to-day operation, budgeting and maintaining medical and staff records. As a Medical Office Manager, you should demonstrate excellent organizational skills and the ability to perform well in stressful situations. Prior knowledge of healthcare systems operations is highly desired. This role should be able to ensure steady workflows and uninterrupted service in our clinic.

Role and Responsibilities:
-Responsible for coordinating the ordering, delivery, receipt and storage of vaccine.
-Arranging scheduling software and ensuring that patients are registering and completing needed forms in preparation for the administration.
-Coordinating staff schedule for clinics
-Organization of office setting to accommodate flow of patients to maximize efficiency and reduce risk of infection.
-Responsible for ordering supplies needed for vaccine clinics.
-Arrange disposal of used syringes.
-Order and maintain medical safety equipment.
-Ensure completion and filing of documentation required for all adverse events.
-Arranging any travel and cold chain transportation of vaccine.
-Managing inventory of vaccine
-Overseeing staff on site at the vaccine clinic to promote efficiency, safety and outcomes.
-Ensure data entry is completed timely for vaccine registry.
-Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms.
-Answering phone calls, creating appointments, directing the calls as required and handling all queries.
-Communicating with leadership, Nurse and vaccine clinic team about absences, scheduling conflicts, adverse events and other concerns.
-Maintaining a filing system for all patient documents and reports submitted.
-Answering emails and other electronic messages as required
-Coordinating the creation of invoices and billing. Ensuring the processing of insurance forms
-Managing vendors and contractors and arrange meetings as needed.

Required Qualifications and Experience:
-Proven work experience as a medical office manager
-Knowledge of accounting, data and administrative processes and principles
-Ability to handle medical records discreetly
-Excellent organizational and time-management skills
-Ability to multi-task and perform well in stressful situations
-Communication skills and a customer service orientation
-Knowledge of medical issues and terminology is desired.
-Complete trainings relevant to safe storage, handling, and administration of the vaccine.
-Valid driver’s license with the ability to travel locally as needed
-BS degree in Healthcare Administration, Business or relevant field is desired.

Address

1235 N Post Street
Spokane, WA
99201

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+15093926965

Alerts

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